Topics started by Vincenzo Cassese

10 Topics

V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Lists, Segments, and Profiles

Segmentation inconsistency

I'm trying to isolate various segment lists from each other with the goal of having different communication based on different segments.In particular, I leave you the attached image to make you understand that there is an inconsistency between the various segments: adding up the segments engaged in the last 30 days + 31/60 days + 61/90 days, it appears that the contacts are greater than the mother segment present in tall in the picture.At this point I think there is a contact overlap, but I can't figure out how since the segment definitions look correct.If I did something wrong, can you explain me how to isolate these 3 segments correctly?I need to differentiate users chronologically based on any touch point, as long as they have never placed an order.  

8
ebusiness pros
Partner - Silver
8 months ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Campaigns and Flows

Can I add a trigger in a flow that is activated when a user clicks on a specific link?

I wanted to know if it is possible to insert a trigger within a flow that is activated when a user clicks on a specific link. A platform that I use in addition to Klaviyo for ecommerce management allows me this works. I'll give you an example. At the end of a first welcome email I would like to ask the reader to receive the next email in the flow without having to wait for a specific delay but simply by clicking on a link. This way you will immediately receive the next email in the flow without having to wait. I tried to insert the "if click" trigger but unfortunately the email is always sent based on the delay inserted in the flow. If this function doesn't exist yet it would be nice to be able to insert. There are readers who want to consume the whole Soap Opera Sequence immediate. 

7
V
Active Contributor I
10 months ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Email Templates and Coupons

Embed Image over 5MB

I tried to insert an 11MB gif via an embed code loaded on an external resource with excellent results. For this I wonder why a file larger than 5MB can not be uploaded to Klaviyo but can be done via embed?

2
Omar
Partner - Platinum
1 year ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Lists, Segments, and Profiles

What is the correct mode for between date?

I have this doubt and I wanted to understand what is the correct way of segmentation for this audience?I believe the A is correct but I'm not sure.Based on the definition, the audiences change, seeing is believing!So which one is correct? A or B definition?  

1
Taylor Tarpley
Community Manager
1 year ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Campaigns and Flows

Need Review Problem

Why someone the email not sending in automatico flow but if you find in recipiente those are in Needs Review? 

5
stephen.trumble
Community Manager
1 year ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Campaigns and Flows

View Campaign Analytics and Hour Sent Times

Can I view an analytics report of hour opened of every campaign in a favourite frequency time? For example can I view in the last 2 week what is the hour opened email of my target?

1
alex.hong
2 years ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Integrations and Reviews

Back in stock in custom page with Pagefly

If I have a custom page with pagefly, what is the code for remove my custom add to cart button and show the back in stock button.I have try this tutorial https://help.klaviyo.com/hc/en-us/articles/360001895651-Install-Back-in-Stock-for-ShopifyIf i have a normal basic page from shopify the code works, but if i have a product page with pagefly the code not works.Can you help me for this?

1
Dov
2 years ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Lists, Segments, and Profiles

Segmentation when trigger is OPEN EMAIL with specific Subject + flow not start

Hi guys.I’m trying to create a scratch flow when an account enter in my custom segmentation.The definition of segmentation is this:Now, when I send a personalized email and this accounts open the email for some happens the segmentation, for more accounts no.Also, for accounts featured in my segmentation, they will not be present in the flow and therefore no type of flow will start. Why does this happen? Klaviyo indicates that the segmentation fills up based on the actions performed by the accounts.In this case the accounts appear to perform that action.

1
Dov
2 years ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
asked in Lists, Segments, and Profiles

Assign scores based on actions

I wanted to know if it is possible to assign a score to the user during the process of a flow. This process would serve me to segment the hottest users versus the coldest ones, in order to swgment them and offer them purchase offers. I would also like to know if this score, once the segment has been created and set as the initial trigger of a new flow, will allow me to send new emails.

3
Dov
3 years ago
V
Active Contributor I
Vincenzo CasseseActive Contributor I
posted in Lists, Segments, and Profiles

RFM MATRIX

For those who don't know what the RFM matrix is ​​and how to use it -> The RFM matrix is ​​used to create custom audiences based on customer behavior with respect to the site (very useful for ecommerce). The segments are created on 3 elements, Recency (R) the last time he made a purchase, Frequency (F) how many times he reiterated a purchase in the reference period, Monetary (M) the total value of all transactions of the customer. These 3 elements are then numbered from 1 to 5, 5 being the highest / best grade. In this matrix you will therefore find segmented customers of the group 445 253 412 145 Let's try to analyze 3 segments to understand who they are and how we can use them 445-> Customer who has purchased relatively recently, who has made many orders in the reference period and who is among the most profitable in the business. We can reward them with exclusive offers or do activities to maintain and increase "brand loyalty" by thanking them personally. 253-> Customers wh

1
julie.accardo
Community Manager
3 years ago

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