I'm trying to send review requests for older orders, but they're stuck in “Queued” and won't move to “Ready to review.”Here's what I've checked: The orders were placed before or around when I set up Klaviyo Reviews. My review request flow is Live and triggered by Ready to review. Shopify delivery events appear in customer profiles. Shopify product and variant IDs match Klaviyo's catalog. I clicked “Skip waiting time” on order #1007, but it remains Queued after waiting and refreshing. I tried resyncing the product, with no change. The “Request reviews from past orders” option is missing from my settings. How can I generate review events for these older orders? Does the missing past-orders option mean the process was already completed, and is there a way to manually trigger or regenerate the events for queued orders?

K

KPost

Contributor I

Question

Klaviyo Reviews: Older orders stuck in “Queued” — Ready to review events not firing

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I'm trying to send review requests for older orders, but they're stuck in “Queued” and won't move to “Ready to review.”

Here's what I've checked:

The orders were placed before or around when I set up Klaviyo Reviews.
My review request flow is Live and triggered by Ready to review.
Shopify delivery events appear in customer profiles.
Shopify product and variant IDs match Klaviyo's catalog.
I clicked “Skip waiting time” on order #1007, but it remains Queued after waiting and refreshing.
I tried resyncing the product, with no change.
The “Request reviews from past orders” option is missing from my settings.

How can I generate review events for these older orders? Does the missing past-orders option mean the process was already completed, and is there a way to manually trigger or regenerate the events for queued orders?

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