Order Confirmation Email - Big Commerce

Forum|Forum|1 year ago
June 3, 2025
1 reply
96 views

Hello,

We are setting up an order confirmation for our customers through Klaviyo for our Big Commerce store. We are unable to figure out how to include variants in the order confirmation. For example, we need to include size, color or any other applicable variants to the order confirmation. How do we do that?

Thanks,

Cottage & Bungalow Team

Best answer by whereisjad

@CottageandBungalow Are you utilizing the automated Order Confirmation flow generated by Klaviyo or has it been configured manually? I understand that the flow is triggered by the "Placed Order" event, and if variant information is included in the Placed Order payload, it can be rendered within the email.

Data structure here for reference: https://help.klaviyo.com/hc/en-us/articles/115005082587#h_01HHFMD1C5GBPBD0249JHA5C58

Could you please share a sample payload with any personally identifiable information removed? This may help us in making an inference.

whereisjadAnswer

Expert Problem Solver IV

@CottageandBungalow Are you utilizing the automated Order Confirmation flow generated by Klaviyo or has it been configured manually? I understand that the flow is triggered by the "Placed Order" event, and if variant information is included in the Placed Order payload, it can be rendered within the email.

Data structure here for reference: https://help.klaviyo.com/hc/en-us/articles/115005082587#h_01HHFMD1C5GBPBD0249JHA5C58

Could you please share a sample payload with any personally identifiable information removed? This may help us in making an inference.

— Jad A | Klaviyo + Shopify + API Integrations Specialist • 7+ Years' Experience Helping with new setups, seamless integrations, and API connections—happy to connect. http://ja-technical-consulting.xyz/

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