i phase this issue, when i try to submit the form (klick the subscribe button) there’s a loading and stuck there.
can anyone help me with this?
Answer
Pop up form Issue - customer can go to next step when submitting form stuck on loading
Best answer by zacfromson
Hi
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Klaviyo Site Code Missing or Misconfigured
Double check that the klaviyo.js snippet is installed once on your site. If it’s missing, duplicated, or placed incorrectly (e.g., inside an iframe or conflicting script), form submissions can get stuck on “loading.”
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Form Fields Not Mapped Correctly
It looks like you’ve added a custom field like birthdate, make sure they’re properly mapped to a Klaviyo profile property. An invalid field or date format can silently block the form submission.
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List Issue
Go to Klaviyo > Signup Forms > Select your form > Check the “Submit actions” section and ensure a valid list is selected. If no list or a deleted list is tied to the form, it won’t complete submission.
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App Conflict or JS Error
Sometimes Shopify apps or theme code conflict with Klaviyo forms. Try submitting the form in an incognito window with all browser extensions off. If it works there, there’s likely a script conflict. You can also check the browser console (right click > Inspect > Console tab) for red error messages.
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Re-Publish Form
Even small edits can sometimes cause glitches. Try unpublishing the form, refreshing your Klaviyo dashboard, and publishing it again.
If none of that works, feel free to share the page URL here and I can help inspect it!
+16
+14Hi
-
Klaviyo Site Code Missing or Misconfigured
Double check that the klaviyo.js snippet is installed once on your site. If it’s missing, duplicated, or placed incorrectly (e.g., inside an iframe or conflicting script), form submissions can get stuck on “loading.”
-
Form Fields Not Mapped Correctly
It looks like you’ve added a custom field like birthdate, make sure they’re properly mapped to a Klaviyo profile property. An invalid field or date format can silently block the form submission.
-
List Issue
Go to Klaviyo > Signup Forms > Select your form > Check the “Submit actions” section and ensure a valid list is selected. If no list or a deleted list is tied to the form, it won’t complete submission.
-
App Conflict or JS Error
Sometimes Shopify apps or theme code conflict with Klaviyo forms. Try submitting the form in an incognito window with all browser extensions off. If it works there, there’s likely a script conflict. You can also check the browser console (right click > Inspect > Console tab) for red error messages.
-
Re-Publish Form
Even small edits can sometimes cause glitches. Try unpublishing the form, refreshing your Klaviyo dashboard, and publishing it again.
If none of that works, feel free to share the page URL here and I can help inspect it!
+20Hi
Checking in, were you able to resolve this issue? Typically this happens when the Submit form action doesn’t have a list selected to submit to!
Hi guys! Anyone could get a solution on this??
I’m getting the exact same problem, when someone click “suscribe” it keeps on loading for ever, and discount code is not showing. Just that little “loading” circle
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