Unable to activate branded sending domain

Question

I added a branded sending domain and successfully updated the DNS records. Klaviyo sent me a notification stating that the domain was verified and available for activation. However, when I clicked the "Activate your domain" link, the page simply refreshed and nothing happened.

Even after waiting for several hours, the domain still didn't appear under "Settings" → "Domains." When I tried to add the same domain again, I received an error message:
"This branded sending domain already exists and has a routing type of dynamic. Please change the routing type to dynamic or use a different sending domain."

Should I continue waiting, or did something go wrong with the setup process?

Byrne C · Answer

Hey ​@kenwang,Do you know if you have another Klaviyo account using the same domain as a branded sending domain? Also, does your domain currently have any other DNS records that you’re not using, that may be interfering with the domain verification? There’s also a chance that nothing is technically wrong, and the domain is just taking some time to verify. While verification usually takes minutes, we’ve seen rare cases where a branded sending domain is successfully verified after a couple days.Let me know if this issue is still occurring, or if you still need help after checking the above!

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Scanning file for viruses.

This file cannot be downloaded