Our website allows customers to sort categories by lowest to highest price, highest to lowest price, name (alphabetical) and newest to oldest. When I sort a category newest to oldest, the link looks like this:
(before UTM parameters are added). If I remove :desc the link works, but the sort order defaults to ascending instead of descending (desc), which we don’t want. (This also happens when sorting by price, so sorting by highest to lowest does not work when sent through Klaviyo.) I’ve read that turning off website tracking can fix this, but we don’t want to do that either – we use the tracking for abandoned cart/checkout. Any ideas on how I can get this to work? We use NetSuite/Suite Commerce Standard, and don’t have the ability to make a lot of coding changes on our back end.
There might be a way to update your site so that it correctly decodes the URL parameter, converting “%3A” back to a “:”. But, if there’s not a clear way to do that, I’d try to find a way to avoid needing the colon in the link in the first place.
Can you set up another URL in SuiteCommerce that redirects to this URL with the proper query parameters? Something like “https://www.unitednow.com/landing-page/recently-created-sketch-pads”? Another option here might be a URL shortener (e.g. bit.ly) that you use instead. Klaviyo would add the relevant tracking params to that link and then that would redirect to your final destination URL: https://www.unitednow.com/art/papers-boards/drawing-paper/drawing-sketch-pads?order=createddate:desc
There might be a way to update your site so that it correctly decodes the URL parameter, converting “%3A” back to a “:”. But, if there’s not a clear way to do that, I’d try to find a way to avoid needing the colon in the link in the first place.
Can you set up another URL in SuiteCommerce that redirects to this URL with the proper query parameters? Something like “https://www.unitednow.com/landing-page/recently-created-sketch-pads”? Another option here might be a URL shortener (e.g. bit.ly) that you use instead. Klaviyo would add the relevant tracking params to that link and then that would redirect to your final destination URL: https://www.unitednow.com/art/papers-boards/drawing-paper/drawing-sketch-pads?order=createddate:desc
Thanks for explaining the issue you’re facing. You have a couple options here, and I’ll admit that neither of them are perfect, but I’m more than happy to share them:
Have your developer team work on your website, so it can read URLs with encoding. You mentioned that you have limited flexibility with your website, but if you do find a way to make this happen, that would be the best option.
Remove click tracking manually from essential links. In an HTML block, structure your link like this: <a clicktracking=off href="http://example.com">link text</a>Note that this will only work in an HTML block, so you can’t add this into an image/button block, though you can manually create images and buttons in HTML blocks. I recognize how important click tracking is, and you probably don’t want to get rid of it entirely, but you do have this option in situations when ensuring that people click a specific link comes before tracking their clicks.
Happy to reach out to our product team and ask if we can explore ways to track clicks without encoding, because I definitely see how this would be useful, though!
Thanks so much for your responses, @Byrne C and @cadence! I’m going to do some testing with both of your ideas and see if I can get anything to work.
Unfortunately I haven’t had a chance to do any testing with your suggestions. :-(
I have found a work-around: the default order for products on our site is Relevance, and it basically sorts items in the order they were added to the category. So, newer items are automatically at the end. However, we can manually reorder the list, and put new items, or items we want to feature, at the top. It’s not exactly what we wanted, but it gets the job done at the moment. Not exactly a “solution”, but maybe this will help other NetSuite/Suite Commerce Standard users…?
One more question for @Byrne C - is there a way to see the source code for an image block? I’m able to show/hide source code in text blocks, but not images. I don’t know enough HTML to create an email in that format only, but if I could see the source code, I could copy and paste, then manually swap out the images and remove the click tracking from specific links as you suggested. And sadly, most of our links ARE images, not text.
Thanks again for your help!
Jess
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