Hi All
Ive set up a flow as follows
The 2nd email hasnt been sent though and I can’t see why. Is there a way a newbie can check this at all>#
Thanks
Best answer by whereisjad
https://www.klaviyo.com/flow/message/<message id>/reports/overview
There if you click “Recipient activity” you should see what occurred with the recipients like screenshot below shows:
+16
https://www.klaviyo.com/flow/message/<message id>/reports/overview
There if you click “Recipient activity” you should see what occurred with the recipients like screenshot below shows:
+9Hi
A couple of quick things to check here — this usually comes down to flow status or filters.
First, make sure the second email is set to Live, not Draft or Manual. Even if the first email sent, the next one won’t go out unless each message is live.
Next, click into the Flow Analytics and look at the profile path. This will show whether people are:
Still waiting
Being skipped
Or getting filtered out
Common reasons the 2nd email doesn’t send:
A flow filter (or conditional split) excludes them after the first email
They unsubscribed or suppressed before day 4
The wait time hasn’t fully elapsed yet due to time-of-day sending settings
Flow Analytics is the best “newbie-friendly” place to see exactly where profiles are stopping.
Hope that helps!
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