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Contributor I
Oct 30, 2026 6:13 AM UTC
Question

Facing issue in RCS setup

I had submitted the details of my brand and other relevant info and after 2 days I got this. Help me how to fix this issue. 

 

2 replies

Community Manager
Nov 2, 2026 6:28 PM UTC

Hi Shree, 

I am going to follow up with you via direct message here for more details to investigate this further or open a Support ticket if needed! 

Community Manager
Nov 12, 2026 11:18 AM UTC

It looks like the RCS sender description needs to explain what kinds of messages your program sends, rather than use a general tagline.

Include examples of both marketing and informational or transactional messages, and use only types your program actually sends. For example: “Promotions, abandoned cart reminders, and order updates.” Other examples could be “Product launches, special offers, and shipping updates” or “Sales announcements, back-in-stock alerts, and order confirmations.” Keep the description within the 100-character limit. Then check the rejection email and the feedback in Klaviyo for any other issues to correct before selecting Start new registration.

See Klaviyo’s RCS registration guide.