Profile properties: Cancellation reason

Forum|Forum|6 months ago
January 28, 2026
1 reply
113 views

When a customer cancels a product subscription, I'm seeing a cancellation reason on their profile properties. But I don't know how those properties are being added. I haven't sent any such emails that captures cancellation reason.. We use ReCharge to manage subscription.

Best answer by Kim from Cadence

Hey @suyogp, it looks like this is something that Recharge syncs over for you from a quick look at their guide - https://support.getrecharge.com/hc/en-us/articles/360008830333-Customer-cancellation-and-retention-strategies.

It seems like customers can optionally include a reason for why they’re canceling. You can customize the cancellation flow from your Recharge settings as described in that doc.

Cadence / Book a demo

Kim from CadenceAnswer

Partner

Hey @suyogp, it looks like this is something that Recharge syncs over for you from a quick look at their guide - https://support.getrecharge.com/hc/en-us/articles/360008830333-Customer-cancellation-and-retention-strategies.

It seems like customers can optionally include a reason for why they’re canceling. You can customize the cancellation flow from your Recharge settings as described in that doc.

Cadence / Book a demo

Kim — Founder @ Cadence | Helping brands automate recurring campaigns (daily, weekly, monthly) | Happy to connect! | https://cadencecampaigns.com

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