When a customer cancels a product subscription, I'm seeing a cancellation reason on their profile properties. But I don't know how those properties are being added. I haven't sent any such emails that captures cancellation reason.. We use ReCharge to manage subscription.
Question
Profile properties: Cancellation reason
+3
+12Hey
It seems like customers can optionally include a reason for why they’re canceling. You can customize the cancellation flow from your Recharge settings as described in that doc.
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