Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,137 Topics
  • 8,811 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3137 Topics

A
Contributor I
AnimalLoversCoContributor I
asked in Campaigns and Flows

changing my "return to your cart" button url

Hello. i have a problem. I want to make an abandoned cart email flow but I want to change "return to your cart" button URL so that it leads to cart view / view cart section, not checkout.  can I do it?   

2
B
Contributor I
6 months ago
T
Contributor I
tangleartistryContributor I
asked in Campaigns and Flows

Exclude products from abandoned cart emails

Hello!I am wondering if it is possible to exclude certain items from the dynamic table block for the abandoned cart e-mails. Or only include certain items/ collections. These are items that are “in” their cart but I do not want to send them to encourage them to finish checking out. For example I have the cloverly app for offsetting carbon footprint for shipping and I also have an app that I use to have multiple options for products. I don’t want these items showing in the abandoned cart e-mail. Is there a way to go about excluding these?Thanks so much for any help!Natalie   

29
J
Contributor I
21 days ago
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Campaigns and Flows

Link to product in Shopify-enabled replenishment flow

Hi everyone,I have a replenishment flow built, and it’s working great except for one thing: I can’t get the product image and title to link to the product page. The image and title are populating correctly; it’s only the URL that doesn’t work. When constructed as in the code snippet seen here, it directs to the all-product page; it seems to be ignoring the {{ item.product.handle }} part of the code. Is that even the correct code to use?I’m a Klaviyo/Shopify newb so I’m not really sure how this is done. Thanks in advance!<table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation"> <tr> <td style="text-align:center;"><a href="{{ organization.url }}products/{{ item.product.handle }}"> <img alt="{{ event.extra.line_items.0.product.title }}" border="0" src="{{ event.extra.line_items.0.product.images.0.src }}" style="width: 100%; max-width: 200px; height: auto; background: #ffffff; font-family: sans-serif; font-size: 15px; line-height: 15p

1
PaulApostu
Partner - Gold
3 years ago
BarryK
Problem Solver I
BarryKProblem Solver I
asked in Campaigns and Flows

Back In Stock Flow - Draft & Archived Shopify Products

Hey Klaviyo…Any chance you could have a look at fixing BIS flow sends for products that are in DRAFT in Shopify please? We’ve just sent thousands of emails to customers that now get a link to a page that doesn’t exist as the product is in draft! ThanksBarry

2
Matt.Logan
Klaviyo Employee
3 years ago
T
Contributor I
thorep88Contributor I
asked in Campaigns and Flows

Abandoned Cart Reminder

I have Abandoned Carts in shopify, but its not triggering in Klaviyo..any tips????

3
P
Klaviyo Employee
3 years ago
Tom Farren
Contributor I
Tom FarrenContributor I
asked in Campaigns and Flows

How to send old campaigns to new email subscribers?

Hey all, I’m wondering how I can send old email campaigns to new subscribers? Traditionally, these people wouldn’t receive these campaigns as they were published before they joined, however I’d like to recycle the content and ensure they are receiving this value. Ideally, I’d like this to be in a flow format so they receive an email every week. Is this possible? Let me know if you can help!Thanks, Tom 

1
P
Klaviyo Employee
3 years ago
Tom Farren
Contributor I
Tom FarrenContributor I
asked in Campaigns and Flows

How to send a flow to site members who cancel their subscription?

Hey all, I want to send a flow to members of our website who cancel their paid monthly subscription. I’m relatively new to this platform, but have looked at the communities questions and didn’t see anything surrounding this subject. Please help if you can!Thanks, Tom 

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P
Klaviyo Employee
3 years ago
P
Contributor I
ProsperContributor I
asked in Campaigns and Flows

Inserting Custom $ value into email

Is it possible to add someones fulfilled order value into an email using dynamic tags?

1
caroline
3 years ago
P
Contributor I
ProsperContributor I
asked in Campaigns and Flows

Inserting Expiry date into email

I’m currently building some flows for VIP customers and I want to insert the expiry date underneath the coupon code. The date will be one year from when they receive the email, anyone know how to do this?

1
P
Klaviyo Employee
3 years ago
M
Contributor I
mshahidContributor I
asked in Campaigns and Flows

Deleting a Conditional Split

I didn’t realize that flow filters apply itself at every step in the flow and I created conditional splits unnecessarily. Tried deleting the split and ended up deleting the associated email with it  , is there a way to only delete the conditional split?

2
J
Contributor I
8 months ago
M
Contributor I
mshahidContributor I
asked in Campaigns and Flows

Change Number of Wait Days

If I change a wait in a flow from 60 days to 3 days, what happens to the profiles that have already been waiting more than 3 days?

2
M
Contributor I
3 years ago
E
Contributor II
enzo.dellContributor II
asked in Campaigns and Flows

How do I add flow members to a list?

Hi everyone,I’ve set up a lead nurture flow and I’d like to group anyone who has gone through the flow without converting in one list. I was hoping I could add these contacts to a list at the end of my flow or create a segment that shows anyone who has gone through a flow but don’t seem to be able to. Is there a workaround? Thanks,Enzo

2
E
Contributor II
3 years ago
J
Contributor I
JellyBeachContributor I
asked in Campaigns and Flows

How to make sure klaviyo is sending emails?

I've set up klaviyo but when I go incognito I'm never required to add my email to add to cart. Is there something I need to change here?Thank you

1
alison.gori
Klaviyo Employee
3 years ago
M
Contributor I
marc10Contributor I
asked in Campaigns and Flows

I accidentally deleted my flow emails - can I recover it?

I made a change to one of the first conditions of a flow tree and mistakenly deleted everything after it, including the emails I had setup and all the following conditions. Yikes! Is there a way to revert back? 

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stephen.trumble
Community Manager
6 months ago
J
Problem Solver I
jlytle
asked in Campaigns and Flows

When the discount code available is better than the Discount code in the Flow.

I have an abandoned checkout flow with a discount code incentive of 35% off to finish the order.I just sent out an email with a BOGO offer that you use a seperate discount code to get the 50% off.So it seems these people are going to get an abandoned checkout email with a 35% off code in it when the cart they abandoned had the capability of a 50% discount code depending on what discount code they used. It seems silly to send them an email with a lower discount amount that the order they abandoned.How would you retarget the emails to the people that started from the BOGO discount offer? Would you just change the language in the email to temporarily offer the 50% off instead of the 35% or is there a programmatic way of achieving this ?Many thanks, 

1
J
Problem Solver I
3 years ago
I
Contributor I
ilaniContributor I
asked in Campaigns and Flows

Embed link

Hi, I have embedded a link in my email campaign that opens with no problems and is correct in Klaviyo but when I send a test email, the link goes to the webpage and then says invalid, not sure how to make the link open from the email? Thank you!

1
ShaneMulcahy
Contributor I
3 years ago
I
Contributor I
iamprayushContributor I
asked in Campaigns and Flows

How to get the event of a customer action?

I want to subscribe to some particular customer action events. Is there a webhook that I can subscribe to for getting these events on my website’s endpoint. For example, I would like to get notified when a customer abandons their checkout on Shopify app.

1
alison.gori
Klaviyo Employee
3 years ago
J
Contributor I
joshkalmsContributor I
asked in Campaigns and Flows

Added to cart snippet not working

Hey there,I’m having an issue installing the added to cart metric. The alternative snippet with class notation solution has not worked for me either. Any ideas why this is happening? this is the code from shopifythis is the code from my website 

6
David To
Klaviyo Employee
9 months ago
raffaele giovine
Contributor I
raffaele giovineContributor I
posted in Campaigns and Flows

DojoMojo - feedback request: how was your experience with them?

Hi there,We are considering working with DojoMojo for leads generation.Did you guys have any experience working with them?Any feedback recommendation you would like to share?Thank youRaffaele

1
K
Contributor I
1 year ago
A
Contributor I
anneContributor I
asked in Campaigns and Flows

Welcome Flow questions: triggers and sending test emails

Hello! I’m totally new to Klayvio (loving it so far!) and have just migrated my list over from Mailchimp and synced with Shopify. I’ve just drafted a welcome flow. I’m super excited about it, but have two questions: Will any of my previous subscribers (who already received a single email welcome from Mailchimp) get these flow emails? (because of course they showed up in my preview trigger setup and now I’m paranoid) How quickly does the flow get triggered after someone signs up?   I want to send a sample to a couple of people (not to check delays, but for formatting, etc.). How would I do that? Clone the flow, set it to manual and add the 3 people to the list? Is there an easier way?Thank you so much!!! Really appreciate it.

2
A
Contributor I
3 years ago
M
Contributor II
Mack999Contributor II
asked in Campaigns and Flows

Logo not fitting in mobile email

How do you make it so your logo doesn’t stretch outside of its box when it is sent to emails on mobile devices? I can’t seem to find a way around this.

3
retention
Partner - Platinum
3 years ago
B
Contributor I
BarryDensaContributor I
asked in Campaigns and Flows

Creating a series of emails for a sale

Is it a flow, campaign, or something else?I’d like to create a series of emails to send to a list (everyone) announcing a sale for a new product and offering a coupon for a discounted price.The first email would announce the sale, the remainder would follow at intervals, ending with “sale ending” emails.To me it sounds like a flow. But there is no trigger event.If it’s a campaign, Do I simply create each email as a separate campaign and then schedule them accordingly--sounds like that might be the solution. Regarding the coupon: I’m using Shopify--do I create the coupon code in Shopify or Klaviyo?Obviously I’m new at this. Any help would be greatly appreciated.Thanks!   

6
retention
Partner - Platinum
3 years ago
P
Contributor I
ProsperContributor I
asked in Campaigns and Flows

Inserting custom $ value into email based on Fulfilled order value

Hi All, I’m sending out a loyalty email campaign to all profiles who have reached a certain fulfilled order value and the customer would like some text to inform the recipient how much more they would have to spend to reach the next threshold. Example: Your current spend: $30 spend an extra $270 to reach the next value. Is there a way to do this so that each email recipient gets a unique $value until the next teir?Thanks!

2
P
Contributor I
3 years ago
S
Problem Solver I
stevecachiaProblem Solver I
asked in Campaigns and Flows

Woo Payment Method

Is it possible that after a PLACED ORDER flow is started, the payment method is passed through to Klaviyo from Woocommerce?

3
P
Klaviyo Employee
3 years ago
M
Contributor I
martaContributor I
asked in Campaigns and Flows

What’s the best way to improve Gmail deliverability and increase open rate?

We’ve recently integrated Klaviyo into our ecommerce after migrating from Mailchimp. After about 3 months of data, we’ve noticed that our open rates have dipped. In Advanced Reports, we’re seeing the open rate for Gmail recipients significantly lower (by about 7-10% each campaign) than other domains like me, @hotmail/outlook and @icloud.com, @me.com, etc. We’re also seeing a 0% spam/abuse reports from gmail in Advanced Reports, so we know that it’s not a spam issue.What’s the best way to encourage or get an increase in the open rates for gmail recipients?

3
J
Contributor I
4 months ago

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