Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 2,092 Topics
  • 5,765 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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2092 Topics

Nico01
Contributor III
Nico01Contributor III
asked in Campaigns and Flows

Split based on purchased product in post purchased flow

Hi guys,I have a question regarding splits in the post purchased flow.I would like to make splits based on purchased product to send specific advices on how to use the product. The split: What someone has done (or not done), ordered product, collections, product, at least once, since starting this flowThere are 4 splits for each product :Product 1 Product 2 Product 3 Product 4The question is, if the customer buys 2 products for exemple 1 and 4. Will he receive 2 emails based on these splits? How does it works?Thanks !

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retention
Partner - Platinum
34 minutes ago
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Contributor I
brewcrewContributor I
asked in Campaigns and Flows

2+ purchase flow help, customised by item.

Hi guys,  I’m setting up a product-specific flow  for people  that have purchased  twice, and am getting a bit confused with the filters. I would like to send a different email depending on whether the customer  has purchased the same item for a second time, or has purchased a  different item for their second order (as shown in the screenshot). Does the conditional split include the current order? So if it says “Has not  had checkout success zero times” does this refer to before they started the flow, so this wiould be their second order, or shhould it  read ““Has had more than one checkout success”. How best should I set this up! Thanks  

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KatherineB
Partner - Platinum
4 hours ago
D
Contributor II
dgilbertoContributor II
asked in Campaigns and Flows

can i change words to {% web_view %}

I want my {% web_view %} to say View

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stephen.trumble
Community Manager
2 hours ago
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Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows

Is there a way to automatically add someone to a list/segment from an email campaign?

Hi there!Okay, so I have seen this done before by other brands. They send an email and ask if we want early access to something and ask us to click a button if so. So I click the button and follow the link to a back-end looking page that says I have been added to the list. Is there a way to do this through an email campaign? I just want someone to click a button and be added to my segment. Thanks!

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retention
Partner - Platinum
22 hours ago
Y
Contributor I
YvoContributor I
asked in Campaigns and Flows

Many skipped messages abandoned cart

Hi, Many emails are skipped because of  Failed Filter 'Has Placed Order zero times since starting this flow’. I read a lot articles about the same kind of issue, but I don't understand te logic of skipping.  Using 2 filters triggering a simple abandoned cart flow. The one which is default and causing the many skips is:  Can anyone explain what I'm doing wrong? Thx!

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Y
Contributor I
11 hours ago
A
Contributor IV
AntoineBContributor IV
asked in Campaigns and Flows

Abandoned cart flow is triggered even if the customer has paid. 

Hello,I use abandoned cart flow on my website (Woocommerce).The cart abandonment flow works... but sometimes customers are retriggered even though they went to the end of the checkout and paid !It's a real problem, and it's hundreds of emails from customers asking if their order was successful.How can we avoid this?

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A
Contributor IV
46 minutes ago
A
Contributor II
ahmademailContributor II
asked in Campaigns and Flows

Replenishment Flow 1st time vs repeat buyers

Hey Everyone!  I have a question. I want to setup a replenishment flow for people first time in this flow and another for people who have been in this flow. Like, 1st time replenishment flow and another future orders replenishment flow. What triggers, filters, and conditional splits should I use? I’m trying everything. Thanks for the help!

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growwithgreenhouse
Contributor I
2 hours ago
K
Contributor I
kaniayubuContributor I
asked in Campaigns and Flows

Content Editor Slow in New Version?

The content editor is moving very slow for me when scrolling up and down in the content editor today especially. It was already slower than the old interface but today it is unbearably slow. I have tried a different browser, rebooted, incognitor mode to no avail. All other aspects of Klaviyo seem to move fairly quickly but scrolling up and down to modify an old template is “slow as molasses”. Also trying to move blocks around doesn’t work as before because when you grab it and try to move it down the screen isn’t moving properly so I can place it where I want. Is anyone else having these issues with the content editor specifically? All other aspects for me seem to much “snappier” but I can’t do this today and the status page doesn’t seem to indicate any issues. Any feedback or help would be apprecaite.

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K
Contributor I
2 days ago
M
Contributor I
modernmedievalpressContributor I
asked in Campaigns and Flows

Problem with browse abandonment emails not showing anything

From what my testing is showing is that the "viewed product" gets auto-triggered from my home page on the website, and it triggers again at a collection page. I click on a product and it does show up up on my "viewed product" inside of Klaviyo but the browse abandoned email seems to only pull up the first "product" I looked at (which was the homepage). I looked inside of Klaviyo and I see that the emails getting ready to go are blank on the inside. As you can see below, the "viewed product" that I actually did view a product would not get an email, but the first one with nothing in it would.. 

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In the Inbox
Partner - Platinum
1 day ago
N
Contributor III
nambirajanksContributor III
asked in Campaigns and Flows

Why large no. of emails are getting skipped in abandoned cart flow?

The smart sending is turned off and no other filters are turned on.What could be the reason for such a high volume of emails getting skipped (high volume compared to the no. of delivers) 

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Ashley I.
Partner - Silver
4 days ago
L
Contributor I
lyonmContributor I
asked in Campaigns and Flows

Return to cart button on abandoned cart not working?

Installed my return to cart button with code: {{ event.extra.checkout_url}} and I’m getting linked back to the homepage every time I preview the emails? The trigger on the flow is “checkout started” and Shopify seems to be fully integrated as I can see customer data on checkout started in the dashboard. Can anyone advise? 

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T
Problem Solver IV
4 days ago
K
Contributor I
Kai.BoltonContributor I
asked in Campaigns and Flows

Problem Linking Wix Abandonded Checkout Flow

I’m struggling to link the Abandonded Checkout flow. When I go into my previews, it says there’s a syntax error which I can’t seem to figure out. When I put in a normal Dynamic table, it comes up with the syntax error so I can’t see the table.When there is no table i can see the preview.Struggling to link the variables etc to the table so the photos and the titles of the customers basket all links up.Not sure what variables from the preview I need to link for all of it to work entirely.Someone Please Help!!!

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stephen.trumble
Community Manager
2 hours ago
S
Contributor I
Steevo02Contributor I
asked in Campaigns and Flows

My email is beeing delivered very slowly

Hi guys, I am trying to send an email to 30,000 recipients but the delivery is super slow. It has been delivered only to 1,000 recipients in 15 hours! Do you know what’s wrong? Thank you  

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Akers Digital
Partner - Silver
4 days ago
AmyMOMO
Partner
AmyMOMOPartner
asked in Campaigns and Flows

Campaign: How can 1 recipient click through, but there are 3 orders placed (by other recipients)

Hello,I’m a bit confused! We’ve just sent a campaign where 1 person clicked through yet 3 people placed an order. I’m not sure how this has happened? Also, the person who clicked on the email is different to the 3 people who placed an order.Is anyone able to explain how this works for me? I’ve included a snapshot of the report. Thanks, Amy 

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AmyMOMO
Partner
5 days ago
S
Contributor I
simonwr1976Contributor I
asked in Campaigns and Flows

Flow emails triggered by date for property management

I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help

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stephen.trumble
Community Manager
1 hour ago
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Contributor II
pzonglobalContributor II
asked in Campaigns and Flows

How to get the best of flows?

Hi, Could anyone take a look at my flow setting, I set up my flow based on users' interest and how they react with the website and Klaviyo. However I am not quite sure if it's best to set multiple or is it best to set just oneAlso, I want to make sure it doesn't trigger too much, what are your suggestions on a flow such as this?Any suggestions or ideas are welcomed Thank you so much  

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T
Problem Solver IV
5 days ago
L
Contributor I
LMBakerContributor I
asked in Campaigns and Flows

I cannot get the Viewed Product Tracking or Add to Cart Snippet to work in the Prestige theme in Shopify

Please help! I have read through the article, watched You Tube videos, watched a Loom video and I cannot get the Viewed Product Tracking or the Add to Cart snippet to work in my Prestige Shopify theme

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chloe.strange
Community Manager
5 days ago
F
Contributor I
Federico40Contributor I
asked in Campaigns and Flows

Flussi di email

Buongiorno, sto riscontrando problemi con i flussi di emailHo creato la newsletter e attivata.Creato 3 flussiFlusso di benvenuto Flusso di abbandono carrelloFlusso di ringraziamento dopo acquistonessuno di questi 3 funziona non capisco come mai eppure sono state impostate come ATTIVE.Qualcuno riuscerebbe ad aiutarmi gentilmente?

3
stephen.trumble
Community Manager
1 day ago
T
Contributor II
tmeehan_scgContributor II
asked in Campaigns and Flows

Product Blocks within a split or table?

Is there a way to include a product block as part of a split or table?

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retention
Partner - Platinum
7 days ago
E
Contributor I
EybieContributor I
asked in Campaigns and Flows

Pause email sending until open last email

Hi !I was wondering if there's any way I can configure the pause of emails to people until they open the last email send. The problem we find is that by activating the smart sending the mails are not sent to people if there’s another mail sent in the last 16 hrs, but we want to send the emails anyways (for example in a flow, or campaigns) maybe with a time delay but also having in consideration if the contact has open or not the last emails sent, so we can stop sending mails if a contact isn't opening them or wait for they open them and then send the next one. Thank you!

1
retention
Partner - Platinum
7 days ago
A
Contributor III
acldnContributor III
asked in Campaigns and Flows

Order confirmation email

Hi, I have just done a test purchase on my shopify store and I received a shopify confirmation email and a klayvio confirmation email. How can I just send the klayvio email? I also received a ‘confirm your subscription’ email, I will add a print screen below. Is this shopify or klayvio sending that email? I want to turn it off. Thanks

6
stephen.trumble
Community Manager
7 days ago
B
Contributor IV
Bonza Dog TreatsContributor IV
asked in Campaigns and Flows

Judge.me integration

HelloI have just added judge.me to my store, and have followed their tutorial to generate my emails in klaviyo - https://support.judge.me/support/solutions/articles/44002352695-send-review-requests-with-klaviyo#Step-1%3A-Add-Klaviyo-API-KeyWhen I test the email, I am getting the error message Message displayed without tags or variables Fix invalid template tags or variables  to preview the message with actual profiles and events.Judge.me say they can’t help unfortunately, even though they provided the instructions. is anyone able to help me with this? I need the email to include multiple products. I would also like to be able to send a follow up email 7 days later if no review was left - but can’t see any condition eg SubmittedReview to useWould really appreciate some help, thank you

2
stephen.trumble
Community Manager
7 days ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows

Merge tags not working correctly

Hi all, i am currently using the merge tag {{ event|lookup:'Items Purchased' }} to illustrate the customers recent purchases but the merge tag doesn’t seem to be pulling in the recently purchased products. Does anyone have any advise for how to correct this issue? Many thanks, all advice is appreciated.

1
T
Problem Solver IV
8 days ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows

Display a default price percentage

Hi there, i am currently using a dynamic product feed built into one of my flows which displays the default product price automatically. Is there a way to display a percentage of this price? So instead of displaying “£20” it would dynamically show “£15” automatically? Would i need to insert some custom code? All advice is appreciated. Many thanks :) 

4
T
Problem Solver IV
5 days ago
L
Contributor I
Luisa _rayasContributor I
asked in Campaigns and Flows

Change font in the 'back in stock' modal Shopify

Hi everyone, I am using the Neue Hass Unica font family on my shopify store and would like to have the same font in the style of the ‘back in stock’ modal. When installing the snippet it seems that the Google font Helvetica Neue is default:  additional_styles: "@import url('https://fonts.googleapis.com/css?family=Helvetica+Neue');",     drop_background_color: "#000", When I try to put font_family: "New Hass Unica" in the code - nothing happens.  Can anyone help?Much appreciated, Luisa x https://www.rayascollective.com/  

1
stephen.trumble
Community Manager
8 days ago

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