Test preview not being sent

  • 7 September 2023
  • 2 replies

Badge +3

Hello everyone

Basically what is states in the tittle. We manage several accounts, and none of them seem to be sending preview emails to any email address. Already checked and none of them have reached the previews limits and from time to time one of the attempts manage to land a preview in an inbox.

They are also not landing in spam or being bounced or otherwise. Regular sends seems to be working well, is just previews of any kind (emails, SMS and MMS) which aren’t working.

Is anyone else experiencing something like this?

2 replies

Userlevel 7
Badge +60

Hey @JorgeSosa 

Thank you so much for reaching out to the community for help with this!

Quick question for you, does your company have any privacy filters in place that might be blocking the delivery of these emails?

Badge +3

Hello Stephen thanks for the reply, the feature seems to be working now.