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March 18, 2024
Solved

Active on site takes viewed product

  • March 18, 2024
  • 4 replies
  • 195 views

Hey there!

I’m having a weird behavior.

I’m using the Klaviyo object on my site; when the user gets in the page, just in case, I do a push with “identify”.

window?.klaviyo?.push([
"identify",
{
email,
},
]);

Also, when i get into a PDP/Product Detail Page, I do a push to the “Viewed Product” metric.

 

   window?.klaviyo?.push([
"track",
"Viewed Product",
{
propA, propB, propC
},
]);

By some reason, sometimes, Active on Site shows the Viewed Product information/payload instead of its usual payload, and that should not happen?

Is there any way to avoid that?

Am I doing something wrong?

Thanks!

    This topic has been closed for replies.
    Best answer by Brian Turcotte

    Hi @ph3344!

    I created a support ticket on your behalf, as this could be an account-specific issue.

     

    Best,

    Brian

    4 replies

    Brian Turcotte
    Klaviyo Alum
    March 20, 2024

    Hi @ph3344!

    I’m going to check on this internally and I’ll update the thread ASAP!

    Best,
    Brian

    March 21, 2024

    Hi @ph3344!

    I’m going to check on this internally and I’ll update the thread ASAP!

    Best,
    Brian

    Thanks! Please, let me know!

     

    And please PM me if there is anything else I can provide to make things easier!

    April 1, 2024

    Still having this behavior.

     

    Writing this message to bump and see if anyone has encountered the same issue.

    Brian Turcotte
    Klaviyo Alum
    April 2, 2024

    Hi @ph3344!

    I created a support ticket on your behalf, as this could be an account-specific issue.

     

    Best,

    Brian