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Contributor I
February 8, 2024
Solved

Discrepancy between subscribers through sign-up forms and lists

  • February 8, 2024
  • 1 reply
  • 75 views

Hello,

I would like to have some help regarding an issue.

I created a popup/flyout for collecting the email & WhatsApp signups + consent. There are 215 people in total signed up recently, but in the list,  which these forms are connected to, there are only 9 contacts in store. I want to understand why there is this huge discrepancy. Thanks for your support!

This topic has been closed for replies.
Best answer by annasophiefc

Hi there!

 

Could it be, that you have double opt-in on the list, that you are subscribing them to? Once removing this, the subscribers are automatically added to list without having to confirm the subscription. Check with native laws before removing it - some countries require these.

 

Otherwise, if it is an old list with single opt-in it could be, that the subscribers are already in your list. This would though update their $source as the one you’ve chosen for the sign-up form. 

 

Let me know!

1 reply

annasophiefc
Partner - Platinum
2025 Champion
February 8, 2024

Hi there!

 

Could it be, that you have double opt-in on the list, that you are subscribing them to? Once removing this, the subscribers are automatically added to list without having to confirm the subscription. Check with native laws before removing it - some countries require these.

 

Otherwise, if it is an old list with single opt-in it could be, that the subscribers are already in your list. This would though update their $source as the one you’ve chosen for the sign-up form. 

 

Let me know!

Champion & Klaviyo Partner based in Aarhus, Denmark. It is all about communicating the right message to the right people at the right time!