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Error: “product-reviews” block could not be installed (Shopify Release theme)

  • September 21, 2025
  • 1 reply
  • 25 views

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Here’s what happens:

  • I allow third-party cookies in Chrome.
  • When I try to install the Product Reviews block under my Shopify 2.0 Release theme, I get the following error:

“product-reviews” could not be installed. There is an issue with the app block. Please contact the app developer.

After this, it redirects me back to the homepage.

I followed all the steps in your guide, but the issue persists.

1 reply

Byrne C
Community Manager
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  • Community Manager
  • September 22, 2025

Hi ​@Cercer,

Frustrating that this is happening, sorry that the block hasn’t managed to appear on your store yet! This issue will likely require a member of our reviews team to take a deeper look into. I see you have an open ticket with our team now, and they’re working to solve this for you. Once you’ve worked together to find a solution, I encourage you to share it here, so others can see it in the future! Best of luck with this, you’re in good hands with our reviews team.