In Shopify, I want to send an email when a customer is absent or when an order has been delivered.

Question

We are using Klaviyo on Shopify. We would like Klaviyo to email us when we are not present at the time of delivery or when the delivery is complete.
I know there is a feature on Shopify that allows us to be notified when a delivery is complete, but there is no notification feature for when we are not there.

I know that we can't email individually in Klaviyo, but can we update the customer data on Klaviyo via API and send it using the flow?
If so, which API should I use and what values should I set in the customer data?

Dov · Accepted Answer

Hi @aky,Thanks for sharing this question with us.On a high-level, it sounds like you’re looking for a way to notify your team internally and/or the customer about the status of their order. Specifically, you want to notify the customer in the scenarios where either the customer isn’t present for the delivery or when a delivery has been completed.If that is indeed the case, one solution is touse the Track API(reference guide here) to send customevents to Klaviyo in each of thesescenarios.After you have thecustomevents build out, you’ll build two separate flows. Both flowswill bemetric-triggered(triggered off of each particular event)and you’lladd a notification flow actionto each flow.The notification flow action allows you to email up to five people when someone first triggers or reaches a particular point in a flow. It sends internal notifications to your team around certain activities that require specific follow-up or attention.I hope that’s helpful.

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