iOS FCM Push token Invalid

5 replies
371 views

I have pushed the FCM token generated by the iOS app to Klaviyo. But when I see in my profile in Klaviyo and copy that token and try to send preview it says invalid token. although if I try to send and use the same token on FCM to works fine and notifications shows up in iPhone. what could be the reason that Klaviyo is not able to recognise the push token sent from iOS app

Brian TurcotteAnswer

Klaviyo Alum

Hi @Richa Gupta!

My sincere apologies for the delay here!

I see the issue was resolved in a support ticket, but please feel free to create a new thread for any future issues.

Best,

Brian

Brian Turcotte

Klaviyo Alum

Hi @Richa Gupta!

I’m going to check on this with Engineering and I’ll update the thread ASAP!

Best,
Brian

R

Richa GuptaAuthor

Contributor II

Hi @Brian Turcotte - I am waiting for the update from your side.

R

Richa GuptaAuthor

Contributor II

Hi @Richa Gupta!

I’m going to check on this with Engineering and I’ll update the thread ASAP!

Best,
Brian

@Brian Turcotte Please share the updates on this

Brian TurcotteAnswer

Klaviyo Alum

Hi @Richa Gupta!

My sincere apologies for the delay here!

I see the issue was resolved in a support ticket, but please feel free to create a new thread for any future issues.

Best,

Brian

M

MaxB

Contributor I

I am having this same issue actually, can anybody shed light on how to fix this? I see the token registered with the user profile, but the moment I try and send a test, it says ‘invalid token’ and then immediately removes it from the profile.

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