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Is there a list of bad emails and phone numbers that Klaviyo rejects?

  • August 12, 2022
  • 2 replies
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KeviSunshine
Expert Problem Solver III
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Hi all,

We have some loads that send subscribers in bulk to Klaviyo using the Subscribe Profiles to List endpoint.

The problem is, if there is one bad email or phone number in the bulk load, Klaviyo will reject the full request.

For example, if there’s a phone number like 999-999-9999, Klaviyo responds with an HTTP 400 and the error {"detail":"+19999999999 is not a valid phone number."}.

In order to prevent a single bad phone/email from breaking our bulk loads, we’d like to filter out bad emails/phones. Is there a list of emails/phones that Klaviyo rejects?

Thank you!

Best answer by alex.hong

Hi @KeviSunshine,

Thanks for sharing in the Community.

To my knowledge, there is no public article regarding an entire list of valid numbers. However, there might be a way to reject numbers from being added in the first place. I have opened up a support ticket so that you can discuss your account settings with someone in depth.

 

Best,

Alex

2 replies

alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • Answer
  • August 12, 2022

Hi @KeviSunshine,

Thanks for sharing in the Community.

To my knowledge, there is no public article regarding an entire list of valid numbers. However, there might be a way to reject numbers from being added in the first place. I have opened up a support ticket so that you can discuss your account settings with someone in depth.

 

Best,

Alex


KeviSunshine
Expert Problem Solver III
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  • Author
  • Expert Problem Solver III
  • 160 replies
  • August 12, 2022

Thank you, Alex! 🙏