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KeviSunshine
Expert Problem Solver III
Expert Problem Solver III
August 12, 2022
Solved

Is there a list of bad emails and phone numbers that Klaviyo rejects?

  • August 12, 2022
  • 2 replies
  • 152 views

Hi all,

We have some loads that send subscribers in bulk to Klaviyo using the Subscribe Profiles to List endpoint.

The problem is, if there is one bad email or phone number in the bulk load, Klaviyo will reject the full request.

For example, if there’s a phone number like 999-999-9999, Klaviyo responds with an HTTP 400 and the error {"detail":"+19999999999 is not a valid phone number."}.

In order to prevent a single bad phone/email from breaking our bulk loads, we’d like to filter out bad emails/phones. Is there a list of emails/phones that Klaviyo rejects?

Thank you!

    This topic has been closed for replies.
    Best answer by alex.hong

    Hi @KeviSunshine,

    Thanks for sharing in the Community.

    To my knowledge, there is no public article regarding an entire list of valid numbers. However, there might be a way to reject numbers from being added in the first place. I have opened up a support ticket so that you can discuss your account settings with someone in depth.

     

    Best,

    Alex

    2 replies

    alex.hong
    alex.hongAnswer
    Klaviyo Alum
    August 12, 2022

    Hi @KeviSunshine,

    Thanks for sharing in the Community.

    To my knowledge, there is no public article regarding an entire list of valid numbers. However, there might be a way to reject numbers from being added in the first place. I have opened up a support ticket so that you can discuss your account settings with someone in depth.

     

    Best,

    Alex

    KeviSunshine
    Expert Problem Solver III
    Expert Problem Solver III
    August 12, 2022

    Thank you, Alex! 🙏