Linking to an API URL

Forum|Forum|2 years ago
August 31, 2023
4 replies
143 views

I am having trouble getting an API supplied URL to work as a hyperlink. When i use the event code and have it populate on it’s own (ie. a long url showing in the email) the link works, when I nest it in a hyperlink (so the long URL doesn’t actually show) I get an error code when trying to use the link.

Any idea why?

This topic has been closed for replies.

Best answer by David To

Hey @MZeeb,

That’s certainly an odd behavior.

In my experience, I suspect this may have something to do with the URL that’s being returned. Since you’re receiving an Access Denied message, I wonder if some part of the URL is omitted when accessed via a hyperlink.

I would also double check that the returning link is valid too. I’ve encounter some issues before where the profile being previewed had a broken link due to a minor integration interruption.

David

Brian Turcotte

Klaviyo Alum

Hi @MZeeb!

Would you mind explaining a little more about the specifics of your use case? For example, what do you mean by API-supplied URL, and how exactly are you populating the event code you referenced?

I think this will help myself and other Community members understand the issue better - so feel free to include screenshots and code if appropriate (with all sensitive information redacted).

Best,

Brian

M

MZeebAuthor

Contributor III

@Brian Turcotte Thanks! Here are some screen shots of what I am trying to link to in my email flow…

M

MZeebAuthor

Contributor III

And this is the error I receive when I test the email hyperlink vs. the link working and going where it is supposed to when it isn’t hyperlinked

David ToAnswer

Klaviyo Employee

Hey @MZeeb,

That’s certainly an odd behavior.

In my experience, I suspect this may have something to do with the URL that’s being returned. Since you’re receiving an Access Denied message, I wonder if some part of the URL is omitted when accessed via a hyperlink.

I would also double check that the returning link is valid too. I’ve encounter some issues before where the profile being previewed had a broken link due to a minor integration interruption.

David

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