Regarding trigger flow based on profile property update

Hi @yagniksolanki108,

It is not possible to trigger a flow based on just a profile property being updated. I think the best way to achieve this is by triggering an event on the profile when the profile property is updated (or by using a segment but it looks like you’re trying to avoid that).

You could, for example, trigger the event with the same profile properties and then setup a Metric Flow that listens for that event and checks whether certain properties have been updated.

Best,

Kevin.

Thank you @KeviSunshine ,

I have tried to create custom event as per mention below:

https://a.klaviyo.com/api/events/

{

  "data": {

    "type": "event",

    "attributes": {

      "properties": {

        "custom": 5

      },

      "time": "2024-05-17T04:41:00+00:00",

      "metric": {

        "data": {

          "type": "metric",

          "attributes": {

            "name": "Test"

          }

        }

      },

      "profile": {

        "data": {

          "type": "profile",

          "attributes": {

            "properties": {

              "custom": 5

            },

            "email": "xyz@test.com"

          }

        }

      }

    }

  }

}

This “Test” event seems into custom flow but when i am trying to update property that time flow does not trigger 

is there any mistake in this API?

This is example that i am trying

Is the event being triggered on the profile? Can you go to that profile and check the activity log and see if the Test event exists?

Also, you may need to check the event property for “Custom > 0” instead of the profile property in your filter; I am not sure if the profile property is updated in time. But that’s a more advanced thing to try.

First just make sure the event is being triggered and that the event and profile properties exist as expected.

Best,

Kevin.

Hello @KeviSunshine ,

Yes event seems into “Activity Logs”.

 

Now i need to again call event api or just update profile property value from klaivyo ?

Each time you trigger the event Test, the profile will run through the flow.

Try adding a conditional step or setting your test email to “manual” so that you can see the profiles that have entered the flow.

You could, for example, add a flow step for “update profile property” that sets the profile property “custom” to the value of “event.custom.”

Then, for example, trigger an email to the user “Your value changed to custom 5!”

Then trigger the event on the profile again, and you should see the profile has run through both of your flow steps.

Does that make sense?

Hi @KeviSunshine 

Thanks for the reply and useful information.

Sure i will check as per mention by you and if any issue then reply here

Hello @KeviSunshine 

I have added “Profile property update” step into flow after “Test” trigger step.

 

 And trying to set as per mentioned by you :
``You could, for example, add a flow step for “update profile property” that sets the profile property “custom” to the value of “event.custom.”``

But not able to set value “event.custom”

am i anything missing here?

 

Oh, maybe it is not possible to update a profile property based on an event property in this way…?

I guess you’d have to use the “Call Webhook” endpoint which is a little more complicated but could also work… let me know if you want more info on that.

Thanks for the reply,

Please provide information regarding webhook endpoint so, i will try