We’ve recently run into an issue where Klaviyo reviews are not displaying throughout our site (on Shopify) if a browser has a built-in privacy or security measure. This has wiped out the ability to see and write reviews for customers that use Firefox, Brave and apparently some mobile devices too. That’s a meaningful (15-20%) of our traffic which is having a really negative impact on our overall CX.
When I reached out to Klaviyo support asking for advice on how to handle it, or if their front end dev team was aware, I received the overplayed, generic response: “Our technicians are always working on updates to enhance your experience!” I appreciate that the CSR was just doing their job and may not have additional info — not trying to give them a hard time — but this is impacting all Klaviyo merchants as far as I can tell. Fwiw I’ve now browsed over ten different merchant sites that use Klaviyo reviews with the same result every time: no reviews displayed on these browsers/mobile.
Wondering if anyone here has a solution or if Klaviyo will read this and provide an update on their end.
