+2I can’t submit tickets, the form throws a 403 - which is really odd in itself (I am logged in).
So, I have an issue which the support bot cannot assist with, it asks me to submit a ticket, which throws a 403, which it cannot help me with and asks me to submit a ticket...round and round we go.
Best answer by David To
Hello
Glad to hear it was an isolated case!
This can sometimes happen if you’re no longer logged into the original account you’re submitting your support question to. This behavior is common if you were switching between accounts if you manage multiple ones.
You could also always contact our Support colleagues through our generic request form here as mentioned in our How to Contact Support Help Center article. When using this method, we highly suggest including your Klaviyo account ID, screenshots, etc. so our colleagues can investigate further!
Thanks for being a part of the Klaviyo Community!
David
+60Hello
Glad to hear it was an isolated case!
This can sometimes happen if you’re no longer logged into the original account you’re submitting your support question to. This behavior is common if you were switching between accounts if you manage multiple ones.
You could also always contact our Support colleagues through our generic request form here as mentioned in our How to Contact Support Help Center article. When using this method, we highly suggest including your Klaviyo account ID, screenshots, etc. so our colleagues can investigate further!
Thanks for being a part of the Klaviyo Community!
David
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