Unable to see Transaction information like Tracking Number shipping address on Placed Order

Forum|Forum|5 years ago
July 1, 2021
1 reply
187 views

Hello I have my CommerceHQ store integrated with Klaviyo using API but I am unable to get the tracking number / Shipping Info on Placed Order event

wondering if someone can share the solution

Thanks

This topic has been closed for replies.

Best answer by Dov

Hello @saabg,

Thank you for sharing your question with the Klaviyo Community.

I recommend reviewing a reply to a similar post by my colleague @david.to which speaks to adding events to Klaviyo via the API:

In short, you’ll want to use a Track request (since this is a custom event) to populate the event data fields for tracking number and shipping information within the Placed Order event. You can follow the example located here.

Hope this is helpful!

DovAnswer

Klaviyo Alum

Hello @saabg,

Thank you for sharing your question with the Klaviyo Community.

I recommend reviewing a reply to a similar post by my colleague @david.to which speaks to adding events to Klaviyo via the API:

In short, you’ll want to use a Track request (since this is a custom event) to populate the event data fields for tracking number and shipping information within the Placed Order event. You can follow the example located here.

Hope this is helpful!

DD

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