Hi, I updated an API coupon description so it would easier to find the corresponding coupon promotion in our BigCommerce store. I noticed that I lost the remaining unused coupon codes. I pulled a coupon code and noticed that its status was “VERSION_NOT_ACTIVE.” I pulled all the codes for that status and verified the correct amount based on a previous slack message. After extracted the ids and updated the status and expiration date for our next campaign, I verified that the change was made during the response. When I check inside Klaviyo, the API coupon page still said we had no available coupons. Should I be seeing them or did I lose all the codes?
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Hi
I reached out to our APIs team to clarify what’s expected in this situation, and we can confirm that once you change the description of a coupon, the remaining unused coupons will no longer be available, and will return this error message. As of now, these codes can’t be recovered - apologies for this. I definitely understand how this isn’t ideal, and can let our product team know that it would be useful for this to be changed in the future!
Thanks Byrne, I also reached out to support last week. As you mentioned, this is not ideal but since the codes are also in BigCommerce, we can still use them.
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