I have sent an email through Klaviyo with a design that wasn't saved correctly, and people received a different version than expected with a different design block in the mobile version that wasn’t visible in the preview version.
I have no idea how this fault came about, can we figure this out together? It looks like this mistake is only visible on iPhone.
Best answer by zacfromson
Hi
This issue likely stems from “Display Settings” on specific blocks in your email—particularly the mobile visibility settings.
In Klaviyo’s email editor, each content block has an option under “Block > Display Settings” where you can choose to:
It’s possible that:
What to check:
1. Go into the email editor and select any block that might have shown up unexpectedly.
2. Under the Block > Display Settings, check if it’s set to:
3. Also, confirm that all changes were properly saved before sending. Sometimes browser caching or session timeout can cause design discrepancies.
+16
+20Hey
In the editor make use of previous+Test and then select mobile view and send test email to an iPhone real device helps catch this. And if any previous email has been duplicated cause it might have kept some hidden mobile settings by mistake. Rebuilding that block from scratch often clears it.
+14Hi
This issue likely stems from “Display Settings” on specific blocks in your email—particularly the mobile visibility settings.
In Klaviyo’s email editor, each content block has an option under “Block > Display Settings” where you can choose to:
It’s possible that:
What to check:
1. Go into the email editor and select any block that might have shown up unexpectedly.
2. Under the Block > Display Settings, check if it’s set to:
3. Also, confirm that all changes were properly saved before sending. Sometimes browser caching or session timeout can cause design discrepancies.
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