Contributor I

Solved

All my links aren't working

Forum|Forum|2 years ago
February 3, 2024
8 replies
1599 views

Hi all,

I’m facing this issue and haven’t been able to find a solution so far.

All the links in my klaviyo email leads to a timeout or error.

CTA
Headers
Social media links
Unsubscribe link

This is for both preview and actual emails sent out in my flows.

I’ve tried the following but it still doesn’t fix the problem.

Disable email to website tracking
Uncheck tracking parameters for email
Changing the URL in my emails

Not sure what the issue is here. Would appreciate if anybody could offer support!

This topic has been closed for replies.

Best answer by Maxbuzz

Hello @GRYT

I suspected something is blocking Klaviyo’s click tracking domain. I would recommend adding your own domain to track clicks in Klaviyo.

Here are instructions on how to do it: https://help.klaviyo.com/hc/en-us/articles/360001550572

Taylor Tarpley

Community Manager

Hi there @GRYT,

Welcome to the Community!

Great troubleshooting steps so far. Do you mind sharing what specific error you’re seeing and your integration?

This will help us get closer to a possible solution!

Thanks for participating in the Community!

-Taylor

G

GRYTAuthor

Contributor I

Hi Taylor,

There is only one integration - Shopify.

Please find the screenshot of the error below. This error comes out on all links. Doesn’t matter whether it’s the unsubscribe link, CTA, socials, even clicking the Klaviyo logo throws up this error.

Additional details:

I’m on the free tier of Klaviyo

Taylor Tarpley

Community Manager

Hi @GRYT,

Thanks for the screenshot!

Have you investigated if there has been a change in your firewall settings? Additionally, are you seeing this across all inboxes or only one specific?

-Taylor

G

GRYTAuthor

Contributor I

Hi Taylor,

I can confirm that it is not my firewall setting.

In addition, multiple people in our team have tried as well, from different locations, connection types, inbox provider. We all get the broken link issue. Thus I’ve concluded that it’s not on our end but Klaviyo’s end.

Kindly advise.

Thanks

M

MaxbuzzAnswer

Partner

Hello @GRYT

I suspected something is blocking Klaviyo’s click tracking domain. I would recommend adding your own domain to track clicks in Klaviyo.

Here are instructions on how to do it: https://help.klaviyo.com/hc/en-us/articles/360001550572

https://theforms.pro

G

GRYTAuthor

Contributor I

Hi, I can confirm that i’ve set up a branded domain. The problems still persist

M

Maxbuzz

Partner

Hi, I can confirm that i’ve set up a branded domain. The problems still persist

Hello @GRYT I am referring to the dedicated click tracking. If you have it enabled then you won't see trk.klclick3.com but it will be your own domain.

Also, adding the dedicated click tracking now will not change behaviour of the existing deployed email.

https://theforms.pro

E

eastmeetswest

Contributor I

I DO NOT recommend adding your own dedicated click through tracking. I just that a few days ago and my emails have not worked ever since.

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