Solved

URL is HTML encoded in received email

  • 31 August 2022
  • 1 reply
  • 128 views

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Hi everyone, 

 

We are facing this issue and we haven’t received any response from Klaviyo support yet. We hope that we can find a solution here.

The URL we added to email is as in the attached picture

 

but the URL when we received is:

/reset?reset=hRn4QKg5BfdsILpOULORlMjfZ7PuTf%2Fnxc1q3e7YYDfZngZVsL3Rd53neLcN1ue3wg7E7ObA+zw4I3LMN5Tfmg%3D%3D

 

It looks like we have HTML encoded automatically.

 

We’d greatly appreciate if you have any solution for this.

 

Thanks and best regards,

 

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Best answer by alex.hong 31 August 2022, 23:56

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1 reply

Userlevel 7
Badge +58

Hi there @sunnymar,

Welcome to the Community.

If you are using it as hyperlinked text, please ensure the you select Other within the Protocol dropdown within your text block editor.

Hope that helps,

Alex

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