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Comment faire pour supprimer deux anciens domaines que je n'utilise plus


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Bonjour 

J’aimerais avoir de l’aide pour supprimer deux anciens nom de domaines qui sont encore sur Klaviyo car j’utilise une nouveau nom de domaine depuis août 2024 et les 2 autres que je n’utilise plus sont encore présents. Je ne sais pas comment les supprimer j’ai tout regardé mais impossible de trouver l’information ou l’endroit pour les supprimer. Ensuite Klaviyo me demande une mise à niveau sur un ancien nom de domaine que je tiens à supprimer car je ne m’en sert plus. Je n’ai pas encore de clientèle qui ont acheté sur ma boutique donc aucun envoie d’email de fait et je ne sais pas comment se fait-il qu’on mentionne que je dépasse 250 Emails et autres. Je n’ai pas encore fait de ventes en plus. 

S.V.P.  Pouvez vous m’aider et me dire par ou passer pour supprimer ces deux anciens noms de domaines que je n’utilise plus et me guider pour retirer des faux envoies si des robots on enregistrer des faux profils ou faux emails alors que je n’ai pas reçu de commandes et je n’ai pas fait aucun envoie email à personne.  J’aimerais savoir si on fait la mise à niveau ou pas même si je n’ai aucune vente de fait. 

Merci

Best answer by emma.owens

Hi ​@ChristO3 - Thank you for reaching out to the Community! 

It sounds like you have three separate Klaviyo accounts but are looking to close two of those accounts. To clarify, do you have the login information for all three of these accounts? 

If so, I would suggest logging into the two accounts that you would like to remove, and following the steps outlined in our guide here for closing down the account. 

I hope this helps! 

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emma.owens
Community Manager
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  • Community Manager
  • 64 replies
  • Answer
  • February 21, 2025

Hi ​@ChristO3 - Thank you for reaching out to the Community! 

It sounds like you have three separate Klaviyo accounts but are looking to close two of those accounts. To clarify, do you have the login information for all three of these accounts? 

If so, I would suggest logging into the two accounts that you would like to remove, and following the steps outlined in our guide here for closing down the account. 

I hope this helps! 


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  • Author
  • Contributor I
  • 2 replies
  • February 23, 2025

Hello Emma
Thank you very much for the information I have deleted the 2 accounts I no longer use. Now could you tell me how to delete fake profiles I don't have any new customers yet with my new account. It mentions 344 profiles made by robots. When I go to profile I go by segment to find the 344 profiles but I can't find the place to delete them all at the same time. 
Thank you in advance for your help
Have a nice day!


emma.owens
Community Manager
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  • Community Manager
  • 64 replies
  • February 24, 2025

Hi ​@ChristO3 ! 

If you have already created the segment and you would like to permanently remove these profiles from your account, you will want to follow these steps: 

  1. Select your Account dropdown in the bottom left corner of your screen and click Settings.
  2. Navigate to Other > Profile Maintenance.
  3. In the Remove Profiles section, choose the list or segment you wish to delete from the dropdown menu.
  4. Click Delete People

Please note, if you delete profiles, they will be completely erased and no history will be kept. This is a permanent action, and cannot be reversed. 

I hope this helps, and let me know if you have any follow up questions! 


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  • Author
  • Contributor I
  • 2 replies
  • February 26, 2025

Hello Emma

Thank you for your help, I went through the settings to delete the 343 profiles that are displayed but recently I had done the same thing to delete them and it mentions that it's deleted but I still see 343 profiles except that if I start the same procedure again I can no longer make this number of profiles disappear because it mentions that everything is 0. So I guess it'll disappear by itself if they've been deleted. 

Thanks
Have a nice day