15000 profiles but only 8000 in list

Thank you we have below 

the email email list is about 8500 people, is there a way to remove “active profiles” that have not been used in a certain time so we are not paying for profiles that wont ever convert?

Hello @Woodtowater!

Thanks for sharing!

Based on your screenshot, you have 17k total profiles and 15k active profiles that you can email. Have you emailed all those 15k profiles at least once?

Yes, you can create a segment for those profiles that are no longer engaged.

You can see some examples here: 

https://www.klaviyo.com/blog/maintain-email-list-hygiene#how-to-clean-an-email-list

https://help.klaviyo.com/hc/en-us/articles/360044054732

Hope that helps!
Alex :)

 

Thank you is there any hard removing profiles that havnt signed up for marketing?

@Woodtowater 

Technically, there is no harm removing those that have not signed up for emails but you probably have people that have not subscribed (but you can still email) and have purchased.

What I suggest is that you suppress (don’t delete them so that you keep their history in case they resubscribe) those users that are not active at all by creating an unengaged segment. 

Here’s a guide: https://help.klaviyo.com/hc/en-us/articles/360044054732

Hope that helps!

Alex :)

THank you once again have a great week.