2 Step Authentication- will not disable

Forum|Forum|4 years ago
October 7, 2021
2 replies
1020 views

Hello,

It has now been 5 business days since i have emailed Klaviyo support to disable my two step authentication. No one has gotten back to me. I am the owner of the account, nobody else has access to the account. How long does it take for support to get back to you. I am running out of recovery codes.

This topic has been closed for replies.

Best answer by alex.hong

Hi @cskin,

MFA can be reset, but not disabled. MFA is now required on all paid accounts. This help article gives you all of the details!

Have a good rest of your day!

Alex

alex.hongAnswer

Klaviyo Alum

Hi @cskin,

MFA can be reset, but not disabled. MFA is now required on all paid accounts. This help article gives you all of the details!

Have a good rest of your day!

Alex

A

Anonymous

I am currently trying to add a person to my team but the 2 step authenticator will not disable

please help me with this issue

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