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2 Step Authentication- will not disable

  • October 7, 2021
  • 2 replies
  • 940 views

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Hello, 

It has now been 5 business days since i have emailed Klaviyo support to disable my two step authentication. No one has gotten back to me. I am the owner of the account, nobody else has access to the account. How long does it take for support to get back to you. I am running out of recovery codes. 

 

 

Best answer by alex.hong

Hi @cskin,

MFA can be reset, but not disabled. MFA is now required on all paid accounts. This help article gives you all of the details!

Have a good rest of your day!

Alex

2 replies

alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • Answer
  • October 7, 2021

Hi @cskin,

MFA can be reset, but not disabled. MFA is now required on all paid accounts. This help article gives you all of the details!

Have a good rest of your day!

Alex


  • 0 replies
  • September 12, 2023

I am currently trying to add a person to my team but the 2 step authenticator will not disable 

please help me with this issue