A bug in Klaviyo

Forum|Forum|1 year ago
January 15, 2025
12 replies
271 views

I just received an abandoned cart email for a product that is sold out on my website.

I checked and yesterday a customer also received an abandoned cart email for a sold out product. He marked the email as spam understandably.

If a product is sold out on my shopify site its impossible to add it to the cart. Therefore Klaviyo is sending Abandoned cart emails to customers who are simply browsing.

How do I contact Klaviyo to fix this?

Best answer by emma.owens

@Willow You are correct that they technically should not be able to select ‘Add to Cart’ if an item is out of stock - if I had to guess, the item was likely ‘Added to Cart’ prior to the item being out of stock. I think the best next step would be to reach out to Klaviyo Support so we can take a look at the specific Flow and investigate why your profile was able to enter the flow!