Abandoned Cart Emails - Woo Commerce

Question

Our customers are getting abandoned cart emails after placing an order. The problem seems to be that they start a cart with one email and finish with a different one. It seems that WooCommerce is able to track that it is the same customer because the Klaviyo link that returns them to their cart brings them to an empty one. Is there a way to use the WooCommerce info so that the Klaviyo flow can recognize that the cart started is not abandoned after the customer places an order with a different email? Is there a way to include an order # associated with a profile so that they do not receive an abandoned cart email?

ArpitBanjara · Accepted Answer

Hey @cdiemKlaviyo creates a profile with just an email, that is the main thing that the profiles is identified on, so if you use a different email and place an order, klaviyo will create another profile with the email they placed an order with, so I dont think there is a way to associate someone with their order id, because that order id will be associated with the email that they placed an order with. how will klaviyo know if both emails are of same person?I hope this helpsCheersArpit

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