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Abandoned Cart Flow

  • January 22, 2024
  • 2 replies
  • 50 views

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Hello, I have a problem with my abandoned cart flow.

Whenever I click on the link, I am not redirected.

Is this the corect link? {{ event.extra.checkout_url }}

Thank you.

Best answer by stephen.trumble

Hey @Loonel 

Thanks for asking for help with your Abandoned Cart flow, happy to help!

First, what integration are you using, if Shopify, that should be to correct variable to use. When you say the link is not redirecting you to the checkout page, how are you testing this and does the profile you are using to test have an abandoned cart event in the profile?

With a little more info we can help figure out what’s going on!

2 replies

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  • Author
  • Contributor I
  • 1 reply
  • January 22, 2024

 


stephen.trumble
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  • Klaviyo Alum
  • 1515 replies
  • Answer
  • January 25, 2024

Hey @Loonel 

Thanks for asking for help with your Abandoned Cart flow, happy to help!

First, what integration are you using, if Shopify, that should be to correct variable to use. When you say the link is not redirecting you to the checkout page, how are you testing this and does the profile you are using to test have an abandoned cart event in the profile?

With a little more info we can help figure out what’s going on!