Contributor I

Solved

Abandoned cart flow: cart empty in the website after clicking on the button "return to your cart' in the email

Forum|Forum|5 years ago
January 22, 2021
23 replies
2638 views

Dear All,

I created my 1st flow: Abandoned cart

Trigger: When someone checkout started

Filters: Place order zero times since starting this flow

The abandoned card/references of the product/pictures appear well in the email but when we click on the button ‘return to your cart’ the cart seems empty on the website. The client is not able to find again his cart with the products and quantities.

I checked the settings and I correctly used in the button: {{ event.extra.checkout_url }}

Do you have any idea?

thank you so much

Flows

This topic has been closed for replies.

Best answer by David To

Hello @Leon.andaur,

Are you using {{ organization.url }}cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }} as the button’s Link URL? Using this specific link for your button’s Link URL should rebuild your recipient’s cart for WooCommerce as highlighted in the Rebuilding Carts from an Abandoned Cart Flow section of the How to Integrate with WooCommerce article.

Hope this helps!

-David

ksanfelipe

Klaviyo Employee

Hey @CDJ08 !

Do you have a Shopify integration? If so, try :

{{ event.extra.responsive_checkout_url }}

This should re-load the cart contents regardless of what device a user opens the link on!

KSF

C

CDJ08Author

Contributor I

Hi @ksanfelipe

I have a magento Integration,
I will check

thank you very much

ksanfelipe

Klaviyo Employee

Hi @CDJ08,

That tag will only work for Shopify integrations. Do you use Magento or Magento 2?

KSF

ksanfelipe

Klaviyo Employee

To follow up:

If using Magento, the tag {{ event.extra.checkout_url }} should work.

If using Magento 2, you’ll want to use {{ organization.url }}reclaim/checkout/cart?quote_id={{ event.Extra.QuoteID }}

If you are having issues with either one of these, any screenshots of the actual implementation would be helpful!

KSF

W

WonderWho

Contributor II

To follow up:

If using Magento, the tag {{ event.extra.checkout_url }} should work.

If using Magento 2, you’ll want to use {{ organization.url }}reclaim/checkout/cart?quote_id={{ event.Extra.QuoteID }}

If you are having issues with either one of these, any screenshots of the actual implementation would be helpful!

I am having the exact same issue with Bigcommerce - any ideas?

ksanfelipe

Klaviyo Employee

Hi @WonderWho,

BigCommerce doesn’t pass us any kind of responsive link or cart token in the “Checkout Started” event, so we cannot rebuild a cart for that integration. If you’re interested, however, Arctic Leaf created an app that will allow you to regenerate a person’s cart with BigCommerce! For info: https://www.bigcommerce.com/apps/klaviyo-cart-rebuilder-by-arctic-leaf/

KSF

AndriyBoychuk

Partner - Platinum

@ksanfelipe thank you for sharing the information. It is extremely helpful.

W

WonderWho

Contributor II

Hi @WonderWho,

BigCommerce doesn’t pass us any kind of responsive link or cart token in the “Checkout Started” event, so we cannot rebuild a cart for that integration. If you’re interested, however, Arctic Leaf created an app that will allow you to regenerate a person’s cart with BigCommerce! For info: https://www.bigcommerce.com/apps/klaviyo-cart-rebuilder-by-arctic-leaf/

Thank you SO very much!!

L

Leon.andaur

Contributor I

Hi everybody! The same happens to my. I have klaviyo integrated with woocomerce…

please your help

best regards

David ToAnswer

Klaviyo Employee

Hello @Leon.andaur,

Are you using {{ organization.url }}cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }} as the button’s Link URL? Using this specific link for your button’s Link URL should rebuild your recipient’s cart for WooCommerce as highlighted in the Rebuilding Carts from an Abandoned Cart Flow section of the How to Integrate with WooCommerce article.

Hope this helps!

-David

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