Abandoned cart flow: cart empty in the website after clicking on the button "return to your cart' in the email

Hello @Vertara,

Do you happen to be using Magento 2 with Klaviyo? If so, then that dynamic syntax you’ve highlighted should still function similarly to the default cart rebuild link of {{ organization.url|trim_slash }}/reclaim/checkout/cart?quote_id={{ event.Extra.QuoteID }} provided within Klaviyo’s default, pre-build abandoned cart flow for Magento 2. 

Users who click on this link typically would not need to be logged into their account to access their cart. Furthermore, since this is a cart rebuilt key, the recipient should also be able to rebuild their cart should they be using a different device, such as their phone and clicking on the link to be returned back to their cart.

I hope this helps!

David

Hey @Vertara,

I would recommend checking to see if the users you are previewing as has already completed their order. Klaviyo’s email preview tool allows you to preview as any user who has recorded an event that triggers your flow; in this case, a Started Checkout event. This would also include customers who may have triggered the Started Checkout metric and then completed their order. When previewing as a customer who has completed their order, since the cart attempting to be rebuilt has been emptied, it would be expected that through previewing you would be seeing an empty cart page. 

Similarly, if a customer has made updates or changes to their cart, including emptying their cart; the cart button to rebuild their cart would direct users to their new updated cart as opposed to matching the metadata shared from the Started Checkout event. 

Lastly, I would recommend previewing as a customer who recently trigged the Started Checkout event. Depending on how you have set up your Magento 2 backend settings, this cart for each of your customers do have an expiration. When a user’s cart does expire, it would show the cart is empty when attempting to return and rebuild it through that dynamic link. 

David