Contributor II

Abandoned Cart Flow not feeding through to product checkout/cart

Forum|Forum|2 years ago
May 3, 2024
2 replies
80 views

Hey,

I’m having issues with my abandoned cart flow. When testing, it’s correctly displaying the details of the items in the abandoned cart, however when i click through to ‘return to cart’, it takes me through to the that product page on my woocommerce website, but not through to the checkout/cart. It’s not even registering that my cart has an item in it, which kind of defeats the point of having this set up in the first place.

Anyone have any idea how to fix this?

This topic has been closed for replies.

stephen.trumble

Klaviyo Alum

Hey @tombarrow

Thanks for reaching out for help with your abandoned cart flow.

Couple of quick questions, are you using the standard Woocommerce checkout or do you have a customer checkout? Are you using the syntax: {{ event.extra.CartRebuildKey }} for the button, which is the key Woocommerce is using to stock the information of the cart and Klaviyo is using to rebuild the cart:

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