Hello, my abandoned cart is not sending to all of the users for some reason and keeps skipping. Please see the flow below.
Abandoned Cart 1 Details
Abandoned Cart 2 Details
Is something wrong with my flow? Can someone please help. Thank you!
Solved
Abandoned Cart Flow - Not Sending
+2Best answer by retention
Hi
A few things I would fix:
- Change the “Placed Order At Least Once Since Starting this Flow” to “Placed Zero Orders Since Starting this Flow”
- You may want to tune down the 30 days, maybe make it 14 or 7 days? That additional rule means once someone gets an abandone cart email (this Flow), they won’t get another email for 30 days.
- Check to see if your emails have “Smart Sending” turned on. Cart abandonment are an email you may want to consider having that turned off.
Give those a try and let us know if it worked!
+62Hi
A few things I would fix:
- Change the “Placed Order At Least Once Since Starting this Flow” to “Placed Zero Orders Since Starting this Flow”
- You may want to tune down the 30 days, maybe make it 14 or 7 days? That additional rule means once someone gets an abandone cart email (this Flow), they won’t get another email for 30 days.
- Check to see if your emails have “Smart Sending” turned on. Cart abandonment are an email you may want to consider having that turned off.
Give those a try and let us know if it worked!
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