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Contributor I
November 20, 2023
Solved

Abandoned Checkout Flow sending multiples

  • November 20, 2023
  • 1 reply
  • 185 views

Hi there,

Our abandoned checkout is every so often sending a customer the first email in quick succession (sometimes even simultaneously).

I have seen a few other questions about this and the suggestion is to add a time delay on the flow but we already have this. The set up can be seen below:

Would these two things potentially solve this:

1, Turn smart sending on (we didn’t have this on as we wanted them to receive a campaign email if it happened to go out at the same time)

2, Add a flow filter saying ‘Started Checkout zero times since starting this flow’

 

Would love any help and feedback on this.

Cheers, Sid

This topic has been closed for replies.
Best answer by bluesnapper

Welcome to the community @SidHiscox

Yes, you should add ‘Started Checkout zero times since starting this flow’

Regards

Andy

1 reply

bluesnapper
Partner
Champion & Partner
November 20, 2023

Welcome to the community @SidHiscox

Yes, you should add ‘Started Checkout zero times since starting this flow’

Regards

Andy

https://bluesnapper.com - Klaviyo Champion '24 & Partner