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Contributor I
Yuki Kowata
Contributor I
August 31, 2023
Solved

About the date sync to Shopify,”Email received, opened, and clicked events”

  • August 31, 2023
  • 3 replies
  • 162 views

Hi,

Regarding the data integration to Shopify, I have selected "Email received, opened, and clicked events" and set it to sync.

But I can't find that data anywhere in Shopify.
It doesn't exist in the customer profile or in the customer management segment.

If I sync this information, where can I find the data in Shopify?

    This topic has been closed for replies.
    Best answer by David To

    Hey @Yuki Kowata,

    When ‘Sync data to Shopify' within their Shopify integration settings is enabled with the 'Email received, opened, and clicked events' options selected, you won’t actually see these events on the profile’s timeline in Shopify. Instead, they’ll appear in the “Marketing Attribution” graphs within Shopify.

    You can access this report and graph by:

    1. From your Shopify admin, go to Analytics > Reports.
    2. Click Categories.
    3. Click Marketing to filter the reports to display only marketing reports.

    You can learn more about Shopify’s marketing report from their Marketing reports guide.

    David

     

    3 replies

    bluesnapper
    Partner
    bluesnapper
    Champion & Partner
    August 31, 2023

    Welcome to the community @Yuki Kowata

    Have you only recently enabled the sync? 

    Klaviyo does not backfill ‘Email received, opened, and clicked events’ and only captures them after the Klaviyo>>Shopify sync has been enabled.

    Another consideration is that it can take up to 24-hours for those Klaviyo events to be pushed to Shopify.

    You could check that it’s working OK by using a test profile/campaign. Or wait until you get one of those email events from a live Klaviyo campaign and/or flow.

    Hope that helps.

    Andy

    https://bluesnapper.com - Klaviyo Champion '24 & Partner
      Y
      Contributor I
      Yuki KowataAuthor
      Contributor I
      August 31, 2023

      @bluesnapper

      Thank you for your reply ,Andy

      Have you only recently enabled the sync? 

      No, I have enabled the sync about 3weeks ago, and We have sent a number of flows and campaigns during that period as well.

      However, I don't see that information anywhere in Shopify.

      If there is any part on Shopify that shows that Klaviyo's information is in sync, could you please show me a screenshot or something?

      I'm having a hard time figuring out how to do this as my inquiries are not resolving the issue.

       

      I am not good at English and use a translation tool, so I apologize if my expression is not clear.

      David To
      Klaviyo Employee
      David ToAnswer
      Klaviyo Employee
      September 1, 2023

      Hey @Yuki Kowata,

      When ‘Sync data to Shopify' within their Shopify integration settings is enabled with the 'Email received, opened, and clicked events' options selected, you won’t actually see these events on the profile’s timeline in Shopify. Instead, they’ll appear in the “Marketing Attribution” graphs within Shopify.

      You can access this report and graph by:

      1. From your Shopify admin, go to Analytics > Reports.
      2. Click Categories.
      3. Click Marketing to filter the reports to display only marketing reports.

      You can learn more about Shopify’s marketing report from their Marketing reports guide.

      David

       

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