Accents problems

Forum|Forum|4 years ago
April 20, 2022
3 replies
220 views

Dear team,

I have a problem with my newsletters when they contain accents. Indeed, in the French language we have many accents, which is absolutely not the case with yours.

Could you tell me if there is a way to avoid this problem in the language of Molière?

Thank you

This topic has been closed for replies.

Best answer by alex.hong

Hi there @Gemology Team,

Welcome and thanks for sharing with the Community.

Can you explain a bit more (and share screenshots if possible) regarding your issue with accents? Is it a formatting issue with your newsletter, is something displayed incorrectly? Would love to hear more so we can see what we can fix.

Thank you,

Alex

alex.hongAnswer

Klaviyo Alum

Hi there @Gemology Team,

Welcome and thanks for sharing with the Community.

Can you explain a bit more (and share screenshots if possible) regarding your issue with accents? Is it a formatting issue with your newsletter, is something displayed incorrectly? Would love to hear more so we can see what we can fix.

Thank you,

Alex

T

Teri Lanier

Contributor III

I am also having trouble with foreign language accent marks in our newsletter’s integration with Shopify product feed.
Our product is called Tête à Tête.
Within Klaviyo interface, the dynamically generated product is Tête à Tête, but is coming through email with unwanted characters.

Taylor Tarpley

Community Manager

Hi there @Teri Lanier,

Thanks for sharing your question with us!

To be clear, you are seeing the dynamic product titles correctly in Klaviyo template, but you’re seeing it incorrect in the inbox?

I would try these troubleshooting steps:

Check on your field mapping and try resyncing your catalog
Make sure all the required field are correct in your backend catalog

Hope this helps!

-Taylor

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