Account

3 replies
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Hello,

Is there anyway I can restore my paid account back as I accidentally downgraded it to basic. I just paid $20 last Aug 5 (AU Timezone).

Can someone from Klaviyo Support assist me.

This topic has been closed for replies.

Taylor TarpleyAnswer

Community Manager

Hi @mystica,

I agree that chat is a great advantage of paid Klaviyo support as @chelsgrove mentioned!

However, if you have downgraded to a free plan and want to restore to a paying plan, you can do that in your account without the help of of support by following the steps in our documentation here!

Thanks for participating in the Community!

-Taylor

chelsgrove

Partner - Gold

@mystica highly recommend Klayvio chat! They are very responsive.

Taylor TarpleyAnswer

Community Manager

Hi @mystica,

I agree that chat is a great advantage of paid Klaviyo support as @chelsgrove mentioned!

However, if you have downgraded to a free plan and want to restore to a paying plan, you can do that in your account without the help of of support by following the steps in our documentation here!

Thanks for participating in the Community!

-Taylor

G

Gabi76

Contributor I

hello

I have a paid account and I have a monthly payment of 375 euros, but I don´t use my account during 4 months, the question is: can I have a option to maintain active my account during this period that I don´t have activity paying less money, something similar to a maintenance monthly quote

thanks in advance for your help

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