Add emojis to text-only emails (in klaviyo flows)

Question

I’m able to add emojis to the email itself - but Klaviyo won’t let me save my work unless I remove the emojis. The error reads, “There is something wrong with our system, please try again.” I’m so confused - why would Klaviyo create an emoji bar if you can’t actually use them? Is anyone else running into this issue / has anyone resolved it?

stephen.trumble · Accepted Answer

Thanks @ebusiness prosfor the callout!@katiekirschunfortunately emojis are not accepted currently in plain text emails. However, there have been a number of members who havehad this challenge, especially with the popularity of using emojis in communications. I am going to share this feedback with our product team and if there is an update in the future I will be sure to let you know here about the update!Thanks again for contributing and helping us make Klaviyo better everyday!

ebusiness pros · Answer

Hi @katiekirsch!I’m sorry to hear you’re running into this issue - it’s something that’s happened to me before as well. Given that Klaviyo’s giving the option to include emojis in the email builder, I suspect there’s a bug that’s preventing you from saving plain text email templates that contain emojis.Maybe @Taylor Tarpleyor @stephen.trumblecan help us pass this to the right team!Warmly,Gabrielle

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