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Add emojis to text-only emails (in klaviyo flows)

  • January 31, 2024
  • 2 replies
  • 205 views
K
Contributor I
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I’m able to add emojis to the email itself - but Klaviyo won’t let me save my work unless I remove the emojis. The error reads, “There is something wrong with our system, please try again.” I’m so confused - why would Klaviyo create an emoji bar if you can’t actually use them? Is anyone else running into this issue / has anyone resolved it?

Best answer by stephen.trumble

Thanks @ebusiness pros for the callout!

@katiekirsch unfortunately emojis are not accepted currently in plain text emails. However, there have been a number of members who have had this challenge, especially with the popularity of using emojis in communications. I am going to share this feedback with our product team and if there is an update in the future I will be sure to let you know here about the update! 

Thanks again for contributing and helping us make Klaviyo better everyday!

    2 replies

    ebusiness pros
    Partner - Platinum
    Forum|alt.badge.img+27

    Hi @katiekirsch!

     

    I’m sorry to hear you’re running into this issue - it’s something that’s happened to me before as well. Given that Klaviyo’s giving the option to include emojis in the email builder, I suspect there’s a bug that’s preventing you from saving plain text email templates that contain emojis. 

     

    Maybe @Taylor Tarpley or @stephen.trumble can help us pass this to the right team!

     

    Warmly,

    Gabrielle

    Klaviyo Champion + ATX Klaviyo Meetup host | Client Strategy Director at ebusiness pros - a lifecycle marketing agency based in Austin
    stephen.trumble
    Forum|alt.badge.img+60

    Thanks @ebusiness pros for the callout!

    @katiekirsch unfortunately emojis are not accepted currently in plain text emails. However, there have been a number of members who have had this challenge, especially with the popularity of using emojis in communications. I am going to share this feedback with our product team and if there is an update in the future I will be sure to let you know here about the update! 

    Thanks again for contributing and helping us make Klaviyo better everyday!

    -Stephen
    ebusiness pros

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