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Add emojis to text-only emails (in klaviyo flows)

Forum|Forum|1 year ago
January 31, 2024
2 replies
196 views

+1

katiekirsch
Contributor I

I’m able to add emojis to the email itself - but Klaviyo won’t let me save my work unless I remove the emojis. The error reads, “There is something wrong with our system, please try again.” I’m so confused - why would Klaviyo create an emoji bar if you can’t actually use them? Is anyone else running into this issue / has anyone resolved it?

Best answer by stephen.trumble

Thanks @ebusiness pros for the callout!

@katiekirsch unfortunately emojis are not accepted currently in plain text emails. However, there have been a number of members who have had this challenge, especially with the popularity of using emojis in communications. I am going to share this feedback with our product team and if there is an update in the future I will be sure to let you know here about the update!

Thanks again for contributing and helping us make Klaviyo better everyday!

+27

ebusiness pros
2025 Champion
318 replies
Forum|Forum|1 year ago
February 1, 2024

Hi @katiekirsch!

I’m sorry to hear you’re running into this issue - it’s something that’s happened to me before as well. Given that Klaviyo’s giving the option to include emojis in the email builder, I suspect there’s a bug that’s preventing you from saving plain text email templates that contain emojis.

Maybe @Taylor Tarpley or @stephen.trumble can help us pass this to the right team!

Warmly,

Gabrielle

Klaviyo Champion + ATX Klaviyo Meetup host | Client Strategy Director at ebusiness pros - a lifecycle marketing agency based in Austin

+60

stephen.trumble
Klaviyo Alum
1515 replies
Answer
Forum|Forum|1 year ago
February 2, 2024

Thanks @ebusiness pros for the callout!

@katiekirsch unfortunately emojis are not accepted currently in plain text emails. However, there have been a number of members who have had this challenge, especially with the popularity of using emojis in communications. I am going to share this feedback with our product team and if there is an update in the future I will be sure to let you know here about the update!

Thanks again for contributing and helping us make Klaviyo better everyday!

-Stephen

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