Add to Cart not working with Dawn/Klaviyo

Forum|Forum|1 year ago
October 28, 2024
4 replies
110 views

Hi, I’m using the Dawn 15.2.0 theme on shopify and can’t get the Added to Cart metrics to show. I’ve used the liquid block snippet and added to default product page as stated. That did not work when testing with the email address in url home page. I then also tried snipped 2 and 3 both unsuccessfully. I noticed that my “Add to Cart” button code had both an ID and a Class. Code is below - should it only have one or the other? The Klaviyo app embed is also enabled on the Shopify store.. Any help appreciated. thx

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shabana

Contributor I

It sounds like you're really stuck with this issue! I had a similar problem with the Dawn theme and Klaviyo integration. From what I remember, having both an ID and a class on the button should generally be fine, but sometimes it can cause conflicts depending on how the tracking is set up.

Have you checked for any JavaScript errors in the console when you click the “Add to Cart” button? That might help pinpoint the issue. Also, it could be worth reaching out to Klaviyo support or checking their documentation for any specific requirements regarding the button setup.

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