Hi team,I have 3 queries I’m looking to solve."Add to Cart" trigger is missing on the Klaviyo account. How do I bring it on? For CTA button, what URL should I use for a cart abandonment email? What dynamic text/image should I use for the same?Any help would be appreciated!

N

nambirajanks

Active Contributor II

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"Add to cart" trigger is missing

Forum|Forum|3 years ago
August 4, 2023
2 replies
974 views

Hi team,

I have 3 queries I’m looking to solve.

"Add to Cart" trigger is missing on the Klaviyo account. How do I bring it on?
For CTA button, what URL should I use for a cart abandonment email?
What dynamic text/image should I use for the same?

Any help would be appreciated!

Flows

This topic has been closed for replies.

Best answer by In the Inbox

Hi @nambirajanks

Thank you for posting your question in the community!

The Add to Cart function is an additional script outside of the standard Checkout Started event that needs to be added. Once the script has been added, the campaign functions very similarly to the Viewed Product/Browse Abandonment, meaning, the event will fire for each product that is added to the cart, so, you’ll want to configure the flow to only send the email once within a session.

The following Klaviyo guide should help answer the majority of your questions.

https://help.klaviyo.com/hc/en-us/articles/115001396711

The URL will be {{ event.URL }} and the image will be {{ event.imageURL }}.

This previous community post also includes some helpful guidance on setting up the flow filters.

I hope this helps! Please let us know if you have any additional questions!

@In the Inbox

In the InboxAnswer

2025 Champion