Skip to main content
P
Contributor I
petdrs
Contributor I
August 27, 2024
Solved

Adding Profile Property via button trigger

  • August 27, 2024
  • 4 replies
  • 406 views

Hi there!

I am looking to add a profile property and value via button trigger.

I am looking to segment via cat owner or dog owner as a pet wellness brand. When they receive the email, they will click ‘Dog’ ‘Cat’ or ‘Both’. When they click this, ideally, they would have a profile property value added like ‘Dog, Cat or Both’, the value will update to the preference selected ie. Dog. I have gone through a few Klayvio Community pages and FAQ pages, however, I am still having trouble.

Is it because we are not ‘updating’ rather ‘adding’?

This is the button link I have currently. I have created these profile properties and the values for each preference. I am unsure where I am going wrong ☺️

{% update_property_link 'dogorcat' 'dogowner' 'https://www.petdrs.com.au/pages/dog-or-cat-owner' %}

Thank you!

    This topic has been closed for replies.
    Best answer by ArpitBanjara

    Hey @petdrs 

    Yes that is correct, here is the syntax - 

    {% update_property_link 'profile_property' 'property_value' 'redirect_link' %}

    So your syntax looks correct. 

    Can you add all these custom properties to your own profile in klaviyo manually first? and try this again. That should work.

    Let me know

    Thanks

    Arpit Banjara

     

    4 replies

    ArpitBanjara
    Principal User II
    ArpitBanjaraAnswer
    Principal User II
    August 27, 2024

    Hey @petdrs 

    Yes that is correct, here is the syntax - 

    {% update_property_link 'profile_property' 'property_value' 'redirect_link' %}

    So your syntax looks correct. 

    Can you add all these custom properties to your own profile in klaviyo manually first? and try this again. That should work.

    Let me know

    Thanks

    Arpit Banjara

     

    Arpit Banjara - Lead Email Marketing Specialist at Flowium
      M
      Problem Solver III
      Mail-Marketing
      Problem Solver III
      August 27, 2024

      @ArpitBanjara would it be possible to update the profile property with {% today '%Y-%m-%d' as today %}? So we know the last time someone clicked on this button?

      https://mail-marketing.gr/ - Klaviyo Partner / Master Silver
      P
      Contributor I
      petdrsAuthor
      Contributor I
      August 27, 2024

      Hi @ArpitBanjara 

      I have added the Custom Profile Properties manually first to my test account and have been testing the link in a test email, however, I am still having no luck ☹️

      I have attached screenshots of it updated in my profile, as well as what I see when I click the link and see no profile property change.

      Do you have any other suggestions?

      Thank you!
       

       

      ArpitBanjara
      Principal User II
      ArpitBanjara
      Principal User II
      August 28, 2024

      Hey @petdrs 

      that’s correct, here is how you should try testing it

      send yourself an actual email (not the preview you send)

      Go to your profile and then click on “view messages”

      then click on send email

      select that template that you are using to update that property

      and then schedule to send it immediately 

      once you receive this email from Klaviyo, this is the actual email you are sending yourself from Klaviyo (not the preview email that you usually send)

      Click on the links and the properties should now be updated.

      Try to use some another email, if your email already has those properties.

      I hope this helps

      Cheers

      Arpit

      Arpit Banjara - Lead Email Marketing Specialist at Flowium
        Terms & ConditionsAccessibility statement

        Links & Resources

        Platforms

        Partners

        Useful Things

        About

        • Terms and Privacy |
          © 2026 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.