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G
Contributor IV
Greg
Contributor IV
October 7, 2021
Solved

"An error occured when submitting. Please try again later." Signup form is broken. How to fix it?

  • October 7, 2021
  • 13 replies
  • 3908 views

Hello, I read all the google subjects on this matter yet no one found solution.
I am using an adblock and because of that I am unable to finish signup email.
On my iphone signup form isn’t even available..

Never had this issue on any website doing a signup form.
For those who would like to try and maybe figure out what is going on:

www.essencehouse.co

"An error occured when submitting. Please try again later."
 

I am launching a product in few days and my squeeze page does't work which is a killler for me.

Thank you for any help given, I am forever grateful.
Respectfully
Greg

Best answer by Dov

Hello @Greg,

Thanks for sharing this question with the Klaviyo community.

I recommend reviewing the following post which speaks to the same issue and has resolved for customers in the past:

Also, I did have a look at the form on your site and tested it and it captured the email address without an error.

13 replies

Show previous replies
G
Contributor IV
GregAuthor
Contributor IV
October 13, 2021

This is soo bad :D

Dov
Dov
Klaviyo Alum
October 14, 2021

Hello @Greg,

Thank you for your reply. I understand seeing this error can be a confusing and frustrating experience. We are doing our best to clear this up for you.

Certain ad-blocks/plug-ins can block Klaviyo’s onsite javascript from firing. If this is the case, the ad-block will prevent the form from appearing on your site (or throw an error) because the onsite javascript is responsible for “powering” the Klaviyo form. We at Klaviyo cannot prevent the ad-block from behaving this way.

Also I appreciate the update on the iPhone issue. The form failing to appear could be due to a number of reasons. The first place I would look is the other behavioral settings on the form. For example, a location-specific setting, not showing after submit or not showing to existing Klaviyo profiles. I recommend reviewing these settings to double-check they are not interfering with the ability of the form to populate. I would also test it on mobile after disabling the ad-block. An easy way to test is to clone the original form, and set the setting “Only show on certain URLs” > “exactly matching” to www.yourwebsite.com/test. This will provide a page for you to test your mobile form appearance without any customers seeing it. You’ll also want to check your site for multiple scripts of Klaviyo’s onsite javascript which can also cause issues with forms appearing. If you notice multiple scripts, support will need to remove those duplicate scripts for you.

If after trying the above solutions, you have further questions or concerns regarding your specific use-case, please contact our support team including your above screenshots (or re-direct them to this post) and also include screenshots of the console logs, when the error is thrown so they can investigate further for you.

Thanks and have a great rest of your day.

DD
Z
Contributor I
zamazeev
Contributor I
March 11, 2026

Same error. tried everything, het this errors in javascript comsole:

jquery-migrate.min.js?ver=3.4.1:2 JQMIGRATE: Migrate is installed, version 3.4.1
(index):111  GET https://widget.trustpilot.com/bootstrap/v5/tp.widget.bootstrap.min.js?ver=1.0%27%20async=%27async net::ERR_NAME_NOT_RESOLVED
wc-settings-dep-in-header-js-after:3 Scripts that have a dependency on [wc-settings, wc-blocks-checkout] must be loaded in the footer, klaviyo-klaviyo-checkout-block-editor-script was registered to load in the header, but has been switched to load in the footer instead. See https://github.com/woocommerce/woocommerce-gutenberg-products-block/pull/5059
(anonymous) @ wc-settings-dep-in-header-js-after:3
wc-settings-dep-in-header-js-after:4 Scripts that have a dependency on [wc-settings, wc-blocks-checkout] must be loaded in the footer, klaviyo-klaviyo-checkout-block-view-script was registered to load in the header, but has been switched to load in the footer instead. See https://github.com/woocommerce/woocommerce-gutenberg-products-block/pull/5059
(anonymous) @ wc-settings-dep-in-header-js-after:4
(index):139  GET https://www.googletagmanager.com/gtag/js?id=AW-960358330 net::ERR_BLOCKED_BY_CLIENT
(index):2029  GET https://amplify.outbrain.com/cp/obtp.js net::ERR_BLOCKED_BY_CLIENT
(anonymous) @ (index):2029
(anonymous) @ (index):2030
(index):2139  GET https://static.cloudflareinsights.com/beacon.min.js/v8c78df7c7c0f484497ecbca7046644da1771523124516 net::ERR_NAME_NOT_RESOLVED
klaviyo.js?ver=3.7.3:1  GET https://static-tracking.klaviyo.com/onsite/js/build-preview/commit-73cfc4d20b02416d8ceb64b7bdc980d7054807f4/fender_analytics.e5aba8b3a52dc623782c.js?cb=2 net::ERR_NAME_NOT_RESOLVED
j @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
klaviyo.js?ver=3.7.3:1  GET https://static-tracking.klaviyo.com/onsite/js/build-preview/commit-73cfc4d20b02416d8ceb64b7bdc980d7054807f4/static.05920b16793f2a456e22.js?cb=2 net::ERR_NAME_NOT_RESOLVED
j @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
klaviyo.js?ver=3.7.3:1  GET https://static-tracking.klaviyo.com/onsite/js/build-preview/commit-73cfc4d20b02416d8ceb64b7bdc980d7054807f4/vendors~static~in_app_forms~signup_forms~post_identification_sync~web_personalization~client_identity~reviews~telemetry~customerHubRoot~renderFavoritesButton~renderFavoritesIconButton~FavoritesButtonElement~renderFaqWidget~.2cc0e8eaac59e1064c76.js?cb=2 net::ERR_NAME_NOT_RESOLVED
j @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
klaviyo.js?ver=3.7.3:1  GET https://static-tracking.klaviyo.com/onsite/js/build-preview/commit-73cfc4d20b02416d8ceb64b7bdc980d7054807f4/post_identification_sync.e290d099b5bfa48fdae0.js?cb=2 net::ERR_NAME_NOT_RESOLVED
j @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
klaviyo.js?ver=3.7.3:1  GET https://static-tracking.klaviyo.com/onsite/js/build-preview/commit-73cfc4d20b02416d8ceb64b7bdc980d7054807f4/vendors~in_app_forms~signup_forms~client_identity~telemetry~onsite-triggering-v2~onsite-triggering~.00140035a0ee1bdef5e1.js?cb=2 net::ERR_NAME_NOT_RESOLVED
j @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
klaviyo.js?ver=3.7.3:1  GET https://static-tracking.klaviyo.com/onsite/js/build-preview/commit-73cfc4d20b02416d8ceb64b7bdc980d7054807f4/telemetry.252f3f2a5777c4acc847.js?cb=2 net::ERR_NAME_NOT_RESOLVED
j @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
101386290.js:1  GET https://in.getclicky.com/in.php?site_id=101386290&href=%2F&title=Premium%20vinyl%20record%20cleaners%20%E2%80%93%20We%20sell%20premium%20vinyl%20record%20cleaners&custom[username]=admin&custom[email]=info%40chisto.me&res=1710x1107&lang=en-US&tz=Europe%2FKiev&tc=&ck=1&x=6conzm&f=1 net::ERR_NAME_NOT_RESOLVED
(anonymous) @ 101386290.js:1
(anonymous) @ 101386290.js:1
(anonymous) @ 101386290.js:1
(anonymous) @ 101386290.js:1
setTimeout
(anonymous) @ 101386290.js:1
(anonymous) @ 101386290.js:1
101386290.js:1  GET https://in.getclicky.com/in.php?site_id=101386290&href=%2F&title=Premium%20vinyl%20record%20cleaners%20%E2%80%93%20We%20sell%20premium%20vinyl%20record%20cleaners&custom[username]=admin&custom[email]=info%40chisto.me&res=1710x1107&lang=en-US&tz=Europe%2FKiev&tc=&ck=1&x=6conzm&f=0 net::ERR_NAME_NOT_RESOLVED
(anonymous) @ 101386290.js:1
(anonymous) @ 101386290.js:1
Promise.catch
(anonymous) @ 101386290.js:1
(anonymous) @ 101386290.js:1
(anonymous) @ 101386290.js:1
(anonymous) @ 101386290.js:1
setTimeout
(anonymous) @ 101386290.js:1
(anonymous) @ 101386290.js:1
vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1  GET https://a.klaviyo.com/forms/api/v3/geo-ip net::ERR_NAME_NOT_RESOLVED
(anonymous) @ vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1
r @ vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1
u @ sharedUtils.8cdd6679d7856a9355cb.js?cb=2:1
(anonymous) @ sharedUtils.8cdd6679d7856a9355cb.js?cb=2:1
(anonymous) @ 1011.a1b9728e6e8bb79b221d.js:1
t @ 1011.a1b9728e6e8bb79b221d.js:1
start @ 1011.a1b9728e6e8bb79b221d.js:1
(anonymous) @ 1011.a1b9728e6e8bb79b221d.js:1
startListeners @ 1011.a1b9728e6e8bb79b221d.js:1
start @ 1011.a1b9728e6e8bb79b221d.js:1
oe @ 1011.a1b9728e6e8bb79b221d.js:1
(anonymous) @ event_adapter.4f7be3f375ef0d59c121.js?cb=2:1
Promise.then
29975 @ event_adapter.4f7be3f375ef0d59c121.js?cb=2:1
m @ runtime.e8c8f7adf7fbdfcb9d9f.js?cb=2:1
(anonymous) @ event_adapter.4f7be3f375ef0d59c121.js?cb=2:1
(anonymous) @ runtime.e8c8f7adf7fbdfcb9d9f.js?cb=2:1
(anonymous) @ event_adapter.4f7be3f375ef0d59c121.js?cb=2:1
a @ runtime.e8c8f7adf7fbdfcb9d9f.js?cb=2:1
(anonymous) @ event_adapter.4f7be3f375ef0d59c121.js?cb=2:1
PendingScript
j @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
(anonymous) @ klaviyo.js?ver=3.7.3:1
flatsome-instant-page.js?ver=1.2.1:125  GET https://chisto.com/vinyl-record-cleaning/ net::ERR_ABORTED 503 (Service Unavailable)
preload @ flatsome-instant-page.js?ver=1.2.1:125
(anonymous) @ flatsome-instant-page.js?ver=1.2.1:67
setTimeout
mouseoverListener @ flatsome-instant-page.js?ver=1.2.1:66
flatsome-instant-page.js?ver=1.2.1:125  GET https://chisto.com/wp-admin/profile.php net::ERR_ABORTED 503 (Service Unavailable)
preload @ flatsome-instant-page.js?ver=1.2.1:125
(anonymous) @ flatsome-instant-page.js?ver=1.2.1:67
setTimeout
mouseoverListener @ flatsome-instant-page.js?ver=1.2.1:66
flatsome-instant-page.js?ver=1.2.1:125  GET https://chisto.com/vinyl-record-cleaning/ net::ERR_ABORTED 503 (Service Unavailable)
preload @ flatsome-instant-page.js?ver=1.2.1:125
(anonymous) @ flatsome-instant-page.js?ver=1.2.1:67
setTimeout
mouseoverListener @ flatsome-instant-page.js?ver=1.2.1:66
(index):1 Specifying 'overflow: visible' on img, video and canvas tags may cause them to produce visual content outside of the element bounds. See https://github.com/WICG/view-transitions/blob/main/debugging_overflow_on_images.md for details.
vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1  POST https://a.klaviyo.com/onsite/track-analytics?company_id=Wq9jGU net::ERR_NAME_NOT_RESOLVED
(anonymous) @ vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1
r @ vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1
push.49917.n.Z @ sharedUtils.8cdd6679d7856a9355cb.js?cb=2:1
(anonymous) @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
w @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
r @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
M @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
(anonymous) @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
P @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
ge @ default~Render~ClientStore~.d51433a89478db04d392.js:1
(anonymous) @ Render.11c6452f5a2beae248c5.js:513
onAnimationEnd @ Render.11c6452f5a2beae248c5.js:513
push.81955.Y.n.__c @ vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1
vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1  POST https://a.klaviyo.com/onsite/track-analytics?company_id=Wq9jGU net::ERR_NAME_NOT_RESOLVED
(anonymous) @ vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1
r @ vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1
push.49917.n.Z @ sharedUtils.8cdd6679d7856a9355cb.js?cb=2:1
(anonymous) @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
w @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
r @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
M @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
(anonymous) @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
P @ default~Render~back-in-stock-dynamic-button-handler~ClientStore~.4bf11aa64a4ba2568a3b.js:1
ge @ default~Render~ClientStore~.d51433a89478db04d392.js:1
(anonymous) @ Render.11c6452f5a2beae248c5.js:513
onAnimationEnd @ Render.11c6452f5a2beae248c5.js:513
push.81955.Y.n.__c @ vendors~in_app_forms~signup_forms~reviews~atlas.0201e888d834a3782e3a.js?cb=2:1
flatsome-instant-page.js?ver=1.2.1:125  GET https://chisto.com/my-account/ net::ERR_ABORTED 503 (Service Unavailable)
preload @ flatsome-instant-page.js?ver=1.2.1:125
(anonymous) @ flatsome-instant-page.js?ver=1.2.1:67
setTimeout
mouseoverListener @ flatsome-instant-page.js?ver=1.2.1:66
 

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