Solved
Are the reviews going to duplicate or sync after importing again
I would like to export all reviews and then import them again with one small change (verified buyer). Are the reviews going to duplicate or sync?
chloe.strangeAnswer
Community Manager
December 10, 2024
Hi
More information on verified buyers - Klaviyo marks a review as verified when:
- A customer submits a review by clicking a link in a Klaviyo Review request flow.
- A user uploads a list of verified reviews from a past platform.
- A customer submits a review manually (i.e., by clicking the Write a review button on a product page) using an email addresses attached to a previous order containing that product.
Verification occurs at the time a review is submitted. If 2 profiles are merged, one containing the review event, and the other containing a placed order event for the reviewed product, the review will not retroactively be marked as verified.
Our guide here provides a rundown on how this label is applied: https://help.klaviyo.com/hc/en-us/articles/19351146253211#h_01HCZQREFZF0SKWNF48KVTM0VY
With all of the context above, exporting and importing reviews will not work as you are expecting - during import, each record will be skipped as a duplicate instead of updating the existing review.
If all of your review were imported (and not collected), a short term solution could be to "undo" the review import by going to options > import history > undo import and then redo the import. I hope this helps!
~Chloe