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Are transactional emails unlimited?

  • October 27, 2023
  • 4 replies
  • 94 views

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Are abandoned cart emails and other emails sent with a created flow unlimited? Or they must be less than 100.000 as written in the plan?

Best answer by In the Inbox

Hi @intimorosa 

Thank you for posting your question in the community. Any emails sent - whether as a campaign or flow - will be counted toward your monthly volume. So, you’ll want to make sure your monthly tier has enough to cover all of your monthly campaigns plus the estimated volume sent from your flows.

I hope that helps!

@In the Inbox 

4 replies

In the Inbox
Partner - Platinum
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  • 2025 Champion
  • 336 replies
  • Answer
  • October 27, 2023

Hi @intimorosa 

Thank you for posting your question in the community. Any emails sent - whether as a campaign or flow - will be counted toward your monthly volume. So, you’ll want to make sure your monthly tier has enough to cover all of your monthly campaigns plus the estimated volume sent from your flows.

I hope that helps!

@In the Inbox 


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  • Author
  • Contributor I
  • 1 reply
  • October 27, 2023

Thanks for the answer. And what about subscription emails (such as registration confirmations or double opt-ins?) Are these also counted in the the monthly emails sent? 


In the Inbox
Partner - Platinum
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  • 2025 Champion
  • 336 replies
  • October 27, 2023

Hi @intimorosa 

Yes, I believe so, but let me loop in @Taylor Tarpley at Klaviyo who might be able to confirm. 


stephen.trumble
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  • Klaviyo Alum
  • 1515 replies
  • October 27, 2023

Hey @intimorosa 

Jumping in with an assist! Thanks @In the Inbox for starting the convo! While all of your marketing emails (including abandoned cart) will automatically stop sending unless you upgrade your plan, double opt-in and confirmation emails will still be sent to your customers who sign up through your site.