Are transactional emails unlimited?

4 replies
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Are abandoned cart emails and other emails sent with a created flow unlimited? Or they must be less than 100.000 as written in the plan?

Flows & automation

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In the InboxAnswer

2025 Champion

Hi @intimorosa

Thank you for posting your question in the community. Any emails sent - whether as a campaign or flow - will be counted toward your monthly volume. So, you’ll want to make sure your monthly tier has enough to cover all of your monthly campaigns plus the estimated volume sent from your flows.

I hope that helps!

@In the Inbox

Bryan Richey // Klaviyo Champion & Email Strategist at In the Inbox // https://intheinbox.co/

In the InboxAnswer

2025 Champion

Hi @intimorosa

Thank you for posting your question in the community. Any emails sent - whether as a campaign or flow - will be counted toward your monthly volume. So, you’ll want to make sure your monthly tier has enough to cover all of your monthly campaigns plus the estimated volume sent from your flows.

I hope that helps!

@In the Inbox

Bryan Richey // Klaviyo Champion & Email Strategist at In the Inbox // https://intheinbox.co/

I

intimorosaAuthor

Contributor I

Thanks for the answer. And what about subscription emails (such as registration confirmations or double opt-ins?) Are these also counted in the the monthly emails sent?

In the Inbox

2025 Champion

Hi @intimorosa

Yes, I believe so, but let me loop in @Taylor Tarpley at Klaviyo who might be able to confirm.

Bryan Richey // Klaviyo Champion & Email Strategist at In the Inbox // https://intheinbox.co/

stephen.trumble

Klaviyo Alum

Hey @intimorosa

Jumping in with an assist! Thanks @In the Inbox for starting the convo! While all of your marketing emails (including abandoned cart) will automatically stop sending unless you upgrade your plan, double opt-in and confirmation emails will still be sent to your customers who sign up through your site.

-Stephen

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