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BigCommerce Email Verification Issues

  • February 27, 2024
  • 3 replies
  • 135 views
J
Contributor I
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Hello,

I’ve been able to get 3 of the 4 verification records to verify.  The only one I’m having issue with is “kl.domainkey.u161779.wl030.sendgrid.net” I got the kl2.domainkey.u161779.wl030.sendgrid.net to verify so I’m not understanding why the other one will not.  Any help is appreciated.

Thanks,

Josh

Best answer by kaila.lawrence

@jbailey0624 You’ve done this 100% correctly. BigCommerce is a little tricky with this, but you nailed their requirements so I don’t see any reason why this isn’t authenticating. 

 

I suggest reaching out to your DNS provider (wherever you purchased your domain) to troubleshoot this further!

    3 replies

    M
    Partner
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    • Maxbuzz
    • Partner
    • 253 replies
    • February 28, 2024

    @jbailey0624 

    Could you please share a screenshot of how it is configured in DNS?

    https://theforms.pro
    J
    Contributor I
    Forum|alt.badge.img+1
    • jbailey0624
    • Author
    • Contributor I
    • 1 reply
    • February 28, 2024
    @Maxbuzz 

     

    kaila.lawrence
    Community Manager
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    • kaila.lawrence
    • Community Manager
    • 498 replies
    • Answer
    • February 29, 2024

    @jbailey0624 You’ve done this 100% correctly. BigCommerce is a little tricky with this, but you nailed their requirements so I don’t see any reason why this isn’t authenticating. 

     

    I suggest reaching out to your DNS provider (wherever you purchased your domain) to troubleshoot this further!


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